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Top for customer satisfaction
Survey of British bank customers rates Handelsbanken top for the fourth year running.
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The independant survey confirms that Handelsbanken has managed, for the fourth year running, to achieve top of the table for customer satisfaction. The bank receives considerably higher satisfaction and loyalty scores than its UK competitors from both personal and business banking customers.
Handelsbanken’s UK Chief Executive Anders Bouvin comments: “Handelsbanken was recently rated Europe’s strongest bank, reflecting our reputation for prudence and financial independence. We have grown our support for British businesses and households rapidly throughout this recession, continuing to open branches at a rate of one every tenth working day.”
Professor Jan Eklof of EPSI Rating, which coordinates the benchmark survey across 17 countries, commented: “Whilst Handelsbanken’s customer satisfaction score remains head and shoulders above the nearest high street competitor, it is the loyalty of its British customers which has risen in particular over the past year. This is no mean feat, with the bank growing strongly, but still able to score highest of all on customer service.”
Anders Bouvin adds: “To us, this is common sense banking. We have shown consistently, for over 40 years, that having greater customer satisfaction and lower costs than our peers makes us a more profitable and stable bank."
Corporate customers' satisfaction and loyalty
Individual customers' satisfaction and loyalty
Source: EPSI, October 2012
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