Ranked top for customer satisfaction again
For the eighth year in a row, an independent survey* of British bank customers’ satisfaction has found Handelsbanken to have the most satisfied customers in Britain, both for individual and corporate banking.

At Handelsbanken, we aim to provide our customers with the best possible service. Based on the valuable feedback we receive about our service, we constantly work to improve on the products and services we offer.

To help us to achieve this, we monitor our performance over time and against our competitors. One of the ways we do this is by participating in an independent survey* of British bank customers’ satisfaction. For the eighth year in a row we are pleased to learn that again we have the most satisfied customers in Britain, both for individual and corporate banking.

Handelsbanken’s Acting UK Chief Executive, Andy Copsey comments: “It's easy to read into a trend of branch closures that customers themselves no longer feel the relevance of branches in the Digital Age. But this simply doesn't ring true in our experience. Businesses and individuals continue to value local, real-world relationships with experienced bankers they know and trust. Of course they also use our online, mobile and telephone banking services for day-to-day transactions and support, but our branch teams remain our commercial advantage, leading to consistently higher levels of customer satisfaction and recommendation.”

EPSI’s CEO Dr Jacob Hallencreutz comments: “As in all previous years, Handelsbanken has the most satisfied and loyal customers in this year's survey of British bank customers. The importance of service delivery is a key factor in achieving this top ranking; Handelsbanken's personalised approach, local decision-making and branch empowerment inevitably play a large part in this.”

* EPSI Rating October 2016

Corporate customers' satisfaction and loyalty

Individual customers' satisfaction and loyalty
Source: EPSI Rating, October 2016

For more information on EPSI Rating Group (Extended Performance Satisfaction Index) visit www.epsi-rating.com*. Please note this link will take you to an external website not owned by Handelsbanken.


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