"Here at Reading Branch everything we do is driven by a desire to build the very strongest long-term relationships backed by excellent customer service.
We do this using the Bank's decentralised operating model that empowers the branch team to make the majority of decisions locally and with the benefit of local knowledge.
Our sustainable approach focuses on simplicity, availability and professionalism. All customers have direct access to a dedicated account manager and a support team, all based in the branch and who seek to make a real difference to our customers, their business and their families.
If you’re thinking of a local bank that specialises in relationship banking please do get in touch. We would love to hear from you."
''My finance director and I were both impressed with the approach of the Handelsbanken team who quickly got to grips with our business and requirements which included seven existing offices and an additional property purchase increasing the network to eight offices. What was more impressive was the speed at which they were able to come back with approved terms and then manage the handover process which included moving a high volume of direct debits for the lettings side of the business. The transfer included a number of obstacles which needed to be overcome but these were smoothed over without fuss by the Handelsbanken team and their proactive and sensible attitude.''
Corporate Banking customer
''In 2012 we wanted to do an investment with funds we had just received, and despite having banked with one of the high street banks for over 40 years it was promptly dismissed by them. By contrast Handelsbanken’s relationship manager visited us very quickly, reviewed our proposal with his own manager, and a few days later was back with the forms to proceed. Since then, we have really enjoyed the personal relationship, so for example if contacting by phone, the team know us and can immediately provide us with the support and help we need.
In moving forward with future investments, we have been particularly appreciative of our Private Banking Manager, with their quick and full understanding of our needs.
Thank you team, your friendly help and advice has been much appreciated, so it has been a pleasure to recommend Handelsbanken to many others over the years.''
Individual Banking customer
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