"Banking in the UK has become, for most of us, a soulless experience. Our financial needs are often at the mercy of the credit rating agencies rather than a human being who has the time to listen and the desire to help you. It was only when I started working for a Swedish company that the name Handelsbanken came to my attention.
"My Swedish colleagues spoke of a banking service where you could pick up the phone and speak to a real person who actually knew your name, the names of your children and where you last went on holiday. And there was more - at Handelsbanken I was told that all decisions regarding loans, mortgages and so on, were made at branch level by your actual account manager. This seemed too good to be true, but sure enough, just a few days after contacting my local Handelsbanken branch, I was sat round my kitchen table chatting to my account manager. And yes, after just a short time with the bank, my account manager got to know the names of my children because he met them, at our home, several times.
"I now don't have to think about banking anymore unless I am recommending Handelsbanken to my friends and colleagues. It truly is a premium service without the fanfare, sharp-suited salesmen and glossy brochures."
Corporate Banking customer
