Number one for customer satisfaction
For the tenth year in a row, an independent survey* of British bank customers’ satisfaction has found Handelsbanken to have the most satisfied customers in Britain, both for individual and corporate banking.

At Handelsbanken, we aim to provide our customers with the best possible service. Based on the valuable feedback we receive, we constantly work to improve on the products and services we offer.

To help us to achieve this, we monitor our performance over time and against our competitors. One of the ways we do this is by participating in an independent survey of British bank customers’ satisfaction, delivered by EPSI Rating*. For the tenth year in a row we are pleased to learn that again we have the most satisfied customers in Britain, both for individual and corporate banking.

Handelsbanken’s UK Chief Executive, Mikael Sorensen comments: “Our positive EPSI ratings reinforce the continued demand for our relationship banking here in the UK. Customer satisfaction is our absolute priority and we are very proud to have the most satisfied and loyal customers for the tenth year in a row.”

EPSI’s CEO Dr Jacob Hallencreutz comments: “Ever since we started running this survey in the UK ten years ago, Handelsbanken has consistently stood out amongst its peers.

“Customers clearly appreciate Handelsbanken's idea of combining local, personal relationships with digital services. Such high levels of customer satisfaction and loyalty for both private and business banking tell us that there's something fundamental about Handelsbanken's approach that produces these results."

* EPSI Rating October 2018

Corporate banking customers

Individual banking customers

Source: EPSI Rating, October 2018

For more information on EPSI Rating Group (Extended Performance Satisfaction Index) visit www.epsi-rating.com*. Please note this link will take you to an external website not owned by Handelsbanken.


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