Number one for customer satisfaction
For the ninth year in a row, an independent survey* of British bank customers’ satisfaction has found Handelsbanken to have the most satisfied customers in Britain, both for individual and corporate banking.

At Handelsbanken, we aim to provide our customers with the best possible service. Based on the valuable feedback we receive about our service, we constantly work to improve on the products and services we offer.

To help us to achieve this, we monitor our performance over time and against our competitors. One of the ways we do this is by participating in an independent survey* of British bank customers’ satisfaction. For the ninth year in a row we are pleased to learn that again we have the most satisfied customers in Britain, both for individual and corporate banking. Our scores this year were the highest achieved by any bank since EPSI Rating started surveying the banking industry in the UK.

Handelsbanken’s UK Chief Executive, Mikael Sorensen comments: “Having satisfied customers is what matters most to us and it's great to see that our customers value a bank like ours that focuses on long-term customer relationships, and combines face-to-face advice with all the digital services you would expect from a full-service bank. While many of our customers use our digital banking solutions, it’s often the phone call to their personal account manager where they get sound advice, a speedy decision and excellent customer service that our customers value, and why they recommend us to their friends, family and colleagues.”

EPSI’s CEO Dr Jacob Hallencreutz comments: “As in all previous years, Handelsbanken has the most satisfied and loyal customers in this year's survey of British bank customers. What is particularly impressive about this year’s results is that Handelsbanken has managed to increase its scores in a very competitive retail banking market. The importance of service delivery is a key factor in achieving this top ranking; Handelsbanken's personalised approach, local decision-making and branch empowerment inevitably play a large part in this.”

* EPSI Rating October 2017

Corporate banking customers

Individual banking customers
Source: EPSI Rating, October 2017

For more information on EPSI Rating Group (Extended Performance Satisfaction Index) visit www.epsi-rating.com*. Please note this link will take you to an external website not owned by Handelsbanken.


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