Bereavement support

    Losing someone close to you can be very distressing. In addition to the emotional upheaval of coping with a death, you may also need to take care of financial matters
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    Here for you

    We can help at this difficult time by giving you practical support and guidance on the things you need to do. Our dedicated branch team is on hand to guide you through the financial aspects.

    Contact the branch

    Once the death has been registered (see in a new window for information on how to do so) please contact the branch where they held their account. If you are not sure which branch to contact, it may be the branch closest to their home.

    The branch team will then be able to take you through the next steps. 


    You will be asked to provide confirmation of the death, such as an original or official copy of the death certificate or a certified copy of the death certificate.   

    If there is a will, you may be asked to provide a copy of the will.  

    We will also need to know who is going to deal with the deceased’s estate and they will need to provide some identification to confirm their identity and address - the branch can confirm what information is needed.

    We may ask for other documents and the branch will let you know if we need to do so.

    Further assistance

    We understand how difficult it can be when you have lost a loved one. If you have any questions or need anything, please contact the branch where the account was held and we will do our utmost to support you. 

    External links

    For more useful information please visit the following:

    A range of information, advice and help with formalities from the government - in a new window

    Tell Us Once: helps you to contact relevant government organisations in one go - in a new window

    Practical help on coping with bereavement - in a new window