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Customer testimonials about Hitchin

What our customers say about us.

Customer testimonials

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"I recently joined as a customer of Handelsbanken and have found them nothing less than a breath of fresh air.

Whether it be their exceptional level of customer service, the ease of use when it comes to their mobile and internet banking services or, perhaps most importantly, the presence of a direct point of contact in branch, I would consider them a cut above any of the High Street banks I have used previously.

I could not recommend Handelsbanken highly enough".

Ben L
Individual Banking Customer


"After many years of being a customer of a large bank and dealing with the constant red tape, we made the decision to move our banking over to Handelsbanken. 

It is a breath of fresh air – much more personal attention and a handful of dedicated staff to our business. This means we can call them at any point to get advice or check up on a transaction on our accounts for example and one of their professional staff are able to help us immediately .  The on-line banking and payment system works a treat too. 

An excellent and personal service that is worth its weight in gold". 

Karen Barton 
Finance Manager 
FB Chain Limited


"How refreshing to find a bank that operates in a way banks used to conduct business. 

To be able to contact my local branch of Handelsbanken, and speak to any member of staff on first name terms, and have them give in house decisions is so refreshing. 

The day to day service is second to none and so professional while being so personal. This to me this is a revelation in today's banking world". 

J. Elmes 
Elmes & Sons Ltd 


"We were pointed in the direction of Handelsbanken for a mortgage on a property purchase that was slightly different to the ‘norm’.

From the outset Handelsbanken were different, Julie Donnelly approached it commercially spending time to get to know us, what we were trying to achieve, and ways which we could achieve it. She wrote us an individual business case resulting in us getting our dream home with a product that suits our needs now and over the next few years.

We’ve also moved our day to day banking to Handelsbanken and are enjoying the benefits of a true personal banking relationship. I can see us being with Handelsbanken for many years".

Nikki S
Individual Banking Customer


n February this year we found a new house that seemed to tick all the necessary boxes. Several buyers were after the property so we made a good offer with the promise to complete in 3 months. 

"This was accepted but obviously left us with the need to sell our existing property. I approached my High Street bank concerning a possible Bridging Loan. I was told that they were no longer offered any Loan facilities which came as a shock after 40 years of loyalty.

I had been told that Handeslbanken had just opened in Hitchin and I am glad to say that Julie and her team immediately came to the rescue. I can highly recommend their professional and excellent standard of service which has resulted in a very happy customer".

Guess who I will be using in the future !

Tony H
Individual Banking Customer