Ilkley

''Having had a lifetime's experience of banking from both a personal and a business perspective, I decided 2 years ago that I had had enough of the mainstream banks lack of customer focus, constant over-promising and under-delivering and decided to make a move. 

Asking around my contacts in various professions as to who they chose to use for personal banking I was surprised to learn that one name came up almost universally - Handelsbanken. Since making the move I have found Sue and her team never fail to provide what I would refer to as a 'thoroughly professional service with real personal care'. I just cannot praise the team in Ilkley more highly - it's like dealing with true friends you can trust."

''We live in an age where banks tell us customer service is everything and yet they deliver it via anonymous people in a call centre, with no authority, who spend their time trying to sell you something you don’t need. Handelsbanken bucks this trend thank goodness. Great people, great service and local. I defy anyone not to be impressed.”