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Customer testimonials about Mansfield Branch

What our customers say about us.

Customer testimonials

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"From our first meeting with Darryn and Vicki at Handelsbanken Mansfield, we were confident we were in safe hands.  We knew they could help us with our specific requirement for a slightly unusual mortgage set-up and also provide a superlative regular banking relationship.  

Our confidence has been repaid several times over: their meticulous attention to detail ensured the smooth progress of the mortgage from application to the completion of the house purchase, whilst our transition to banking with Handelsbanken could not have been easier.  

This has been a superb decision for us.  It has been wonderful to deal with a bank that values our custom, encouraging us to contact them whenever we need any help.  Thank you.  

We look forward to having a long-term relationship with the branch".

Mr D & Mrs N M 
Individual Banking Customers

"Rachael and Victoria at Handelsbanken have provided us with exceptional levels of customer service in our six months with the bank, and combine the excellent professional standards with brilliant customer service. Both Rachael and Victoria are always available by phone or email and, as they know us personally, they instantly understand what we're talking about.

Since we joined Handelsbanken we now have no need for call centres or having to remember a series of passwords before we get to the end of a 20-minute queue and eventually speak to someone who has no idea who we are. Instead we get Rachael or Victoria directly and have a chat.

I would recommend anyone who is interested in having a bank that is serious about customer service to contact Handelsbanken".

Mr S & Mrs S C
Individual Banking Customers

"Having changed our business current account to Handelsbanken I thought seriously about changing my personal account as well. I had been impressed by the personal service our company had received, and that the team was always at the end of a telephone. Mick Darryn and Trish have been a breath of fresh air and we have enjoyed a good relationship with them ever since we made the decision to change. We did not make the change lightly, having banked with a well known high st bank for more than 150 years.

Late in 2015, Handelsbanken were incredibly helpful with securing a mortgage for a house I was buying. They couldn't have been more caring. I dealt with Rachael on this matter and the experience inspired me to change my personal banking too. I have very much enjoyed the personal touch and it is amazing to be able to pick up a telephone and speak to someone you know. Again the whole team, including Vicki, have always taken the time to help - whether to talk me through online banking , how to sort out the mobile app, or with other personal banking issues.

I cannot speak highly enough of Handelsbanken and would recommend the professionalism and personal serviced to any of my friends or work colleagues. They deserve every success and I look forward to our very own branch opening in Newark".

Ms J P
Individual Banking Customer

"As the UK largest supplier of staff absence insurance, our business banking arrangements needed to be flexible, reliable and able to meet our changing requirements, unfortunately our existing bank had become centralised and unhelpful in accommodating our requirements.

The Mansfield Handelsbanken Branch approached us as an alternative Banker, Darryn Evans and his team were first class in their approach, professionalism and efficiency in changing over our banking arrangements.

It is not very often you can honestly say this, Darryn and his team have delivered a service of the highest quality".

Les Marshall
Schools Advisory Service

"I have found working with Handelsbanken a refreshing and heartwarming experience when comparing to the usual suspects.

Without their help and assistance Rosita and I would not have been able to buy our dream home and we are eternally grateful for the way Handelsbanken handled our unique set of circumstances. We knew we were actually being listened to and that our circumstances were being taken into consideration on their merits, rather than the ‘computer says no’ banking experience. 

Without Handelsbanken’s due diligence followed by well thought out flexible options we would have been held back in reaching our dreams". 

Paul Hopewell 
Managing Director 
Synergy (PH) Ltd

"We have been looking for a Banking partner who we could have a working relationship with for a while. A trusted friend recommended Handelsbanken and we made an initial enquiry to look at how it may work for Westville. The initial meeting was reassuringly relaxed and constructive. A further meeting went the same way and we made the decision to move, for the first time, after 29 years of trading. 

The service we have received on the transfer has been first class. Concerns over the change evaporated with the level of communication across the Mansfield branch. If someone was not available we got the same level of support from their cover and the transition has been smooth and painless. 

It is also so refreshing to get a call asking how we are and giving some good, practical advise that has prevented an issue.  Everyone will talk about service as a KPI, I can't overstate how great it feels to have someone who lives this and still values people talking to people. Thanks Mick, Trish and the team for your support so far, I am sure it will continue". 

Sean Stevenson 
Director of Westville Limited