"We must be honest and say that neither of us had heard of Handelsbanken when we started looking for a new house. We had found a quirky property which we fell in love with. Several banks (including our own) were not keen to offer us a mortgage. This seemed to be madness, and we found it very frustrating. The vendors’ estate agent suggested that we may like to talk to Handelsbanken.
When we talked to Handelsbanken, it was immediately obvious that they were a bank we could do business with. They had a sensible approach, were very diligent in assessing whether we could afford the loan and worked almost in an “old fashioned” way, which was very comforting. It is refreshing to have a contact in a small team who can make significant decisions without escalating everything to head office. Our financial advisor was unable to match the rate offered and therefore our relationship with the bank started and has continued very happily since.
We would wholeheartedly recommend Handelsbanken to others, and when reading up about them on the internet initially, it is obvious that they take customer service and satisfaction very seriously, which has been our experience."Corporate Banking customers