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Customer testimonials about Sunderland

What our customers say about us.

Customer testimonials

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"I was introduced to Handelsbanken Sunderland by my accountant, as he realised I was very disillusioned with the service level and support from my own bank of 30 plus years. My initial contact was with Jonathan, who got to know my business and personal banking requirements, and after his assessment, he put me in the very safe hands of Emma. 

My requirements were very time sensitive and to compound matters, the Covid-19 lockdown was announced. However, despite the new challenging working environment, I received contact and updates on virtually a day to day basis, thus helping manage stress levels significantly." 

Mr. J. Q
Individual Banking customer


"The decision to change banks in 2011 was not an easy one. After being with a major UK high street bank for more than three decades it was a wrench, yet the reasons were obvious. The personal service that had been the hallmark of banking in the 80's and 90's had gone. The call from my ‘personal banker’, situated 250 miles away, was the final trigger. 

I needed a bank that I could talk to. A bank that understood not only my finances but also the way I liked to manage them, a bank that could respond quickly and efficiently when I needed something doing. I also wanted a bank that I could trust not just with my money but with all its depositors money, a bank that wasn’t going to end up on the front pages of the papers being criticised for its failings and misdemeanours. 

So in 2011, I chose Handelsbanken – and I made the right choice."

Paul Callaghan CBE
DL, Chairman, The Leighton Group

"I was Handelsbanken Sunderland’s first personal customer and opened my account and became a personal banking client before the branch had officially opened! I then transferred my personal house mortgage to them. Why? – Lending rates are naturally important but so is customer service and for me this is where Handelsbanken beat high street competition hands down. Good old fashioned personal service is guaranteed.

The team go out of their way to help and nothing is too much trouble. If ever I have a query, I know I can pick up the telephone and speak to either Sue or Nicola and get help instantly, from people who know me and my account. How many other banks can offer that same level of service?

I have recommended the bank to friends and clients alike and will have no hesitation in doing so in the future."

Mr MJV, Sunderland
Individual Banking customer

"Moving house is such a stressful time but the mortgage process through Handelsbanken Sunderland was so simple, easy and hassle free. Our last mortgage was through a high street bank and we dealt with a call centre and multiple call handlers. With our Handelsbanken mortgage it was personal contact with Sue who was always available and she made sure that she understood all of our needs and put a mortgage in place that worked for us. We didn’t need to chase up. Everything was done and ready in our very tight timescale."

Mrs A, Sunderland
Individual Banking customer 

"We had been with our bank for over 25 years and our mortgage lender for close to 20 years. We were looking to adjust our mortgage but were refused by both bank and building society due to me going self employed after 30 years police service. A chance conversation took us to the door of Handelsbanken and now three years on we are mortgage free and about to realise our dream of living in southern Spain.

The service provided by all at the bank and Sue in particular is out of this world, in these automated faceless times, it is a breath of fresh air to pick up the phone and speak to a person that you know and have met. I would recommend Handelsbanken to anyone who values friendly personal service doubled with an efficient on-line system."

Mr G and Mrs K
Individual Banking customers (retired in their early 50s!)

"From the onset of my relationship with Handelsbanken I have been very impressed by the customer focussed service, advocacy and efficiency of all interactions and this continued through the mortgage application process. When I consider that I was recommended a mortgage product which suited my requirements, Sue tailored the repayments to achieve my own financial goals combined with her support and assistance in fast tracking this process and the understanding that I work overseas, I can only say how impressed I was with this level of service.

I am a new customer to Handelsbanken but I assure you that I will remain a customer for many years to come."

GHA, Sunderland
Individual Banking customer