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Security

Protect your computer, mobile phone and personal information

Security is important to us and we do everything we can to help you to bank safely. As part of this, we provide guidance and tips on keeping your accounts secure.
Card security
Viruses and malware

Online security

We are committed to developing our security solutions. We conduct regular tests, update our systems and monitor transactions. Sadly, fraudsters are increasingly targeting individuals and businesses rather than banks with the aim of scamming them into releasing information or money.

We will never ask you to: make a payment or transfer of funds into a 'new' account in your name for fraud reasons, send a test payment or pay a fee to stop a fraudulent payment.

How to protect your computer and when banking online:
  1. Keep your computer updated
    The most recent security updates should be installed in your operating system and web browser. Make sure that you are using the latest version of Handelsbanken's security program.
  2. Use an updated antivirus program
    Use an updated antivirus program that protects your computer from harmful code and automatically controls files that come to your computer. Find out more about viruses and malware.
  3. Always log off when you have finished
    Finish every visit to the online service by logging off and closing the web browser.
  4. Pay special attention when receiving email
    Never provide account information, codes or update or download programs via email. Look carefully before clicking on a link or attachment as this could be a deliberate attempt to trick you into downloading malware embedded in a file.
  5. Never reveal your confidential security information
    Do not  disclose your security credentials relating to your online banking to anyone, no matter who they claim to be. This includes card numbers, response codes from the card reader, your Personal ID, Passcode and log-on PIN.

Email security

Your branch may communicate with you securely via the e-mailbox in Individual Online Banking. Handelsbanken would never contact you in any other way, for example by phone, to request confidential information.

Common types of fraud and scams

There is an increase in fraudulent activity across the banking industry. In particular, fraudsters are contacting UK banking customers with the aim of deceiving them into disclosing personal security information or making payments. We are committed to helping you to bank safely – as part of this we will continue to highlight common types of fraud.

Scam phone calls

Someone may call you claiming to work for your bank, branch or someone involved in processing payments. 

They may falsify the number that appears on the caller ID to make it look like it is your bank calling. 

They convince you that fraud has been perpetrated on your account, and then will typically ask for banking security information such as log-on card number, card reader response codes or will try and convince you to transfer funds to a 'safe account'.

We would never request this type of information from you.

What to do

If you receive a phone call appearing to come from Handelsbanken and requesting information of the type described above, do not share any information.

Contact your branch immediately.

Text messages from a spoof sender

You may receive a text message appearing to come from someone you are in frequent contact with.
You are led to believe that the message comes from your bank, your supplier, or someone who might normally send you a text. 
You might be asked to provide information about your user name, password, account number, credit card number or other confidential  information.
We would never ask for this information from you or share security information such as PIN or Passcode.

What to do

If you receive text messages appearing to come from Handelsbanken with questions of this type, do not reply.

Contact your branch immediately.

Scam emails - 'phishing'

Phishing often happens when you are sent an email that appears to come from someone you have previous contact with. You are led to believe that the message comes from your bank, your supplier, HMRC or someone else you normally do business with. 

You might be asked to provide information about your user name, password, account number or credit card number. 

Neither Handelsbanken nor any other bank would ever request such information from you – especially by email.

What to do

If you receive an email appearing to come from Handelsbanken requesting information of the type described above - do not reply. 

If possible, please forward it to reportphish@handelsbanken.se or call our fraud and security team:

Individual banking:
+46 77159 60 60

Corporate banking:
+46 77123 40 00.

Please do not send a screenshot or image of the email.

Take particular care when receiving links to any website, including that for Handelsbanken, via email or text. To stay safe enter the web address directly into your browser instead of clicking on the link.

Internal business email scam

An employee receives an email request from a director or senior partner of their firm advising that a payment needs to be made as soon as possible. The director provides the beneficiary account details and the employee is put under pressure to make the payment. It is later discovered that the director’s email account has been hacked or spoofed and the money has been transferred to a fraudster.

What to do

Don’t rush or be put under pressure. Make sure all requests are checked by a senior member of the firm and check them against company records. Fraudsters like to use pressure tactics to panic staff. Always check by phoning the director wherever possible.

Invoice redirection scam

A customer receives an email from their supplier advising that their bank details have changed. The customer sends the payment, which relates to a genuine invoice, to the new beneficiary account. It is later discovered that the supplier’s email account has been hacked or spoofed and the money was sent to the fraudster.

What to do

If you receive an instruction to change the payment details from your supplier, always call them using a published contact number to verify that the instruction is genuine.


Keeping your cards secure

We take every step possible to keep your card details safe. Read more about our guidelines to help you prevent fraudulent activity on your accounts.