1. Coronavirus

Coronavirus support

Here to help
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As the impact of coronavirus continues to be felt, we are committed to supporting our customers who may be affected, or who have concerns. As always, please speak to  your branch for any assistance you need.

Staying alert for fraud

varningstriangel en triangel med ett utropstecken

Unfortunately, fraudsters are taking advantage of the current situation, and are targeting people with coronavirus-linked scams. Please be extra cautious when receiving any kind of contact, including texts, emails or calls requesting money, asking for personal details or to click on a link, and never disclose confidential information. Handelsbanken will never ask you for confidential online banking information. For more advice on ways to spot and protect yourself against fraud, visit our Security webpage, or go to getsafeonline.org/coronavirus/Opens in a new window for more useful information.


Financial support for you and your business

Ikon hand som håller i ett hjärta - omtanke

If you have been or think you will be affected financially because of the coronavirus, please contact your branch with any concerns, and we'll do everything we can to support you. 

Mortgage payment holidays

Find out more about a mortgage payment holiday to support with the impact of coronavirus.

Temporary financial measures for overdrafts, charge cards and personal loans

We are able to provide temporary financial support measures for individuals who are impacted by coronavirus. If you are experiencing financial difficulty due to the coronavirus, we have a range of ways to support you, based on your individual circumstances. Please speak to your branch to find out more.

Lending support for corporate banking customers

As the coronavirus continues to provide challenging conditions for businesses, we are here to support you and your company if you have been affected financially by the coronavirus. 

Please contact your account manager if you would like to discuss how we may be able to assist you, and we will work with you to explore the options that best suit your organisation’s requirements. 

We are an accredited Coronavirus Business Interruption Loan Scheme (CBILS) lender. 


Banking from home

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It has never been more important to be able to bank from home. The best way to do this is to ensure you are registered for our digital banking services, which are simple to use and secure.

Online banking – this gives you full access to your account, including making payments, viewing statements and cancelling or amending standing orders or Direct Debits. You can also email your branch securely. If you are an existing customer and would like to register for Individual Online Banking, please use our registration form. For Corporate Online Banking registration, please speak to your branch.

Mobile app – a simple and secure way to view your account and card balances, as well as to make transfers and payments. To use the Individual Banking app or Corporate Banking app, you need to register through online banking. 

Telephone banking – Handelsbanken Customer Support is available for telephone banking for our Individual Banking customers, on 0800 470 8000. Monday to Sunday, 7am to 10pm*.

Handelsbanken Customer Support is also available 24 hours a day, seven days a week for lost and stolen cards, if you believe you have been a victim of fraud, digital banking support or for general enquiries.

*Please note that real time account information is available Monday to Friday, 7am - 6:30pm; outside of these times, account information will be as at 6.30pm on the previous working day, and transactions will take effect on the next working day.

Sending and receiving documents by post

Please be aware that during the current situation, some post may be delayed. If you have any concerns about sending or receiving items through the post, please speak to your branch. 

Paying in cheques

The quickest way to receive money is to be paid digitally instead of by cheque; so if possible, you should ask individuals and businesses to pay you this way. 

You can use our Postal Cheque Service, but this method is subject to delays, so please use in exceptional circumstances. 

Individual Banking customers (sort code in paying-in book: 60-95-34) can use a NatWest branch, and Corporate Banking customers (sort code in paying-in book: 40-51-62) can use an HSBC branch. Their branches may have restricted availability, so please look on their website to check the branch is open before you travel.


Branch availability and meetings

Ikon med platser på flera ställen
Our branches continue to be available, however we ask that you do not visit the branch premises for the time being, due to social distancing measures and to safeguard you and our employees. Customer meetings are currently taking place remotely, but please check on your branch's webpage for the latest information and contact details.

Card purchases – goods or services not received

In these unique circumstances, we are aware that you may not have received goods or services that you have paid for on your Handelsbanken card. In the first instance, please contact your merchant directly. Please also check their refund policy, which may have changed in light of the impact of the coronavirus. If you are unable to resolve the issue in this way, please let your branch team know. As we are receiving a high number of calls, please be aware that our response may take longer than usual, and thank you for your patience.

Strength and stability

Handelsbanken plc has a very strong liquidity and capital position. When we plan our liquidity and capital we always consider potential market stress, such as wide-spread uncertainties in global financial markets, so we are well prepared for the current situation and an extended market turbulence. Our financial strength is reflected in the credit ratings issued by the major international rating agencies (Fitch: AA, Standard & Poor's: AA-), which consider Handelsbanken to be one of the safest banks in the world.  

Beyond Handelsbanken’s own financial strength and stability, eligible depositors with the Bank are covered by the Financial Services Compensation Scheme (FSCS). This provides compensation of up to £85,000 for eligible depositors.


A word from Mikael Sorensen, CEO of Handelsbanken UK

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Dear Customer,

Our priority continues to be the welfare of you and all our customers, whilst of course also safeguarding our employees, who are doing all they can to ensure you have access to our banking and wealth management services. 

First and foremost, we are here to help if the coronavirus is affecting you or your business’s finances and to assist you with your short-term as well as your long-term needs. If you have any concerns, I would urge you to speak to your branch, who will do everything they can to support you.

Our branches continue to be open across the country.  Due to social distancing measures, and to safeguard you and our employees, we ask that you don't visit the branch premises for the time being. All customer meetings are currently taking place remotely, so please contact your account manager for anything you need. Our employees have secure access to our systems so we can continue to serve you.

I would like to reassure you that we have very robust plans in place to deal with the evolving challenges of the coronavirus. The strength of our liquidity and capital position means we are well prepared to support you during the extended market turbulence the coronavirus pandemic is causing. Please do not hesitate to contact your account manager if you have any questions or concerns.

Mikael Sorensen