1. Coronavirus

Coronavirus – help and support

The wellbeing of our customers and employees is our priority

As the impact of coronavirus is being felt, we are committed to supporting our customers who may be affected, or who have concerns. As always, please speak to  your branch for any assistance you need.

Staying alert for fraud

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Unfortunately, fraudsters are taking advantage of the current situation, and are targeting people with coronavirus-linked scams. Please be extra cautious when receiving any kind of contact, including texts, emails or calls requesting money, asking for personal details or to click on a link, and never disclose confidential information. Handelsbanken will never ask you for confidential online banking information. For more advice on ways to spot and protect yourself against fraud, visit our Security webpage, or go to getsafeonline.org/coronavirus/Opens in a new window for more useful information.

Support with your finances

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If you have been or think you will be affected financially because of the coronavirus, please contact your branch with any concerns, and we'll do everything we can to support you. 

Mortgage payment holidays

Find out more about a mortgage payment holiday to support with the impact of coronavirus.

Banking from your home


It has never been more important to be able to bank from home. The best way to do this is to ensure you are registered for our digital banking services, which are simple to use and secure.

Online banking – this gives you full access to your account, including making payments, viewing statements and cancelling or amending standing orders or Direct Debits. To register for Individual Online Banking, please use our registration form. For Corporate Online Banking registration, please speak to your branch.

Mobile app – a simple and secure way to view your account and card balances, as well as to make transfers and payments. To use the Individual Banking app or Corporate Banking app, you need to register through online banking. 

Telephone banking – Handelsbanken Customer Support is available for telephone banking for our Individual Banking customers, on 0800 470 8000. Monday to Sunday, 7am to 10pm*. Please note, we are experiencing a large number of calls at the moment, so please bear with us if it takes longer than usual to speak to a member of our team, we will answer as soon as we can.

*Please note that real time account information is available Monday to Friday, 7am - 6:30pm; outside of these times, account information will be as at 6.30pm on the previous working day, and transactions will take effect on the next working day.

Paying in cheques

The quickest way to receive money in these circumstances is to be paid electronically instead of by cheque; so if possible, you should ask individuals and businesses to pay you this way. 

You can use our Postal Cheque Service, but this method is subject to delays, so please use in exceptional circumstances. 

You can pay through any NatWest branch, but they may have restricted availability, so please look on their website to check the branch is open before you travel.

Branch availability and meetings

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Our branches continue to be available, however we ask that you do not visit the branch premises for the time being, due to social distancing measures and to safeguard you and our employees. Customer meetings will instead be taking place over the phone. Please check on your branch's webpage for more information and contact details.

Card purchases – goods or services not received

In these unique circumstances, we are aware that you may not have received goods or services that you have paid for on your Handelsbanken card. In the first instance, please contact your merchant directly. Please also check their refund policy, which may have changed in light of the impact of the coronavirus. If you are unable to resolve the issue in this way, please let your branch team know. As we are receiving a high number of calls, please be aware that our response may take longer than usual, and thank you for your patience.

Strength and stability

Handelsbanken plc has a very strong liquidity and capital position. When we plan our liquidity and capital we always consider potential market stress, such as wide-spread uncertainties in global financial markets, so we are well prepared for the current situation and an extended market turbulence. Our financial strength is reflected in the credit ratings issued by the major international rating agencies (Fitch: AA, Standard & Poor's: AA-), which consider Handelsbanken to be one of the safest banks in the world.  

Beyond Handelsbanken’s own financial strength and stability, eligible depositors with the Bank are covered by the Financial Services Compensation Scheme (FSCS). This provides compensation of up to £85,000 for eligible depositors.

A word from Mikael Sorensen, CEO of Handelsbanken UK


Our response to the Government's new stricter measures

Dear Customer, 

In light of the new stricter measures announced by the Government, we would like to reassure you that our main priority continues to be the welfare of you and all our customers, whilst of course also safeguarding our employees who continue to do everything they can to assist you with your banking needs. As a bank, we provide an essential service to you and all our customers in communities across the UK and we continue to work hard to ensure that all our operations are working so that you can access our banking services.

Our branches continue to be open across the country and are operating with a combination of teams working in the branch and remotely. However, in these exceptional circumstances, we may need to adjust our opening times, or to close our premises temporarily. Our employees have secure access to our systems, laptops and mobile phones, so we can continue to serve you and assist you with your banking needs. 

Due to the new stricter measures announced on social distancing, and to safeguard you and our employees, we ask that you don't visit the branch premises for the time being. All customer meetings will instead be taking place over the phone. Please contact your account manager, who will do their utmost to serve you.

Please be assured that we have very robust plans in place to deal with the evolving challenges of the coronavirus. We will continue to adapt the plans and keep you informed. Please do not hesitate to contact your account manager if you have any questions or concerns.

Mikael Sorensen