How we use your information & Cookies
How we use your information

Who we are
Handelsbanken plc (‘Handelsbanken’) is the controller of the personal information we collect and hold about you and our registered address is at 3 Thomas More Square, London, E1W 1WY. When we use terms such as we, us and our in this notice, we mean Handelsbanken UK.

Privacy Notice
Our full Privacy Notice in force from time to time can be viewed by clicking on the following link:

How we use your information

This policy provides full details about what information we will hold about you as a customer of Handelsbanken, how we will use that information to provide our product or service to you and who we may share it with, and it describes your data protection rights and how to exercise them.

In addition, a hard copy of the full Privacy Notice can also be obtained from your local branch (the address can be found by visiting or by calling us on 020 7578 8000).

Please contact us using the options set out in our Privacy Notice if you have any questions at all.


We are committed to protecting you and the data that we collect about you online. This Cookie Policy tells you how and why we use cookies to give you the best possible experience on our website. It also tells you how you can manage what cookies are stored on your device.

By accessing and using this website, you agree to our use of cookies as set out in this policy. We reserve the right to make changes to our Cookie Policy from time to time. Any changes will appear here and become effective immediately. We encourage you to periodically review this Cookie Policy to be informed of how we use cookies.

Your continued use of our website is taken as meaning that you agree to such changes.

What are cookies?
‘Cookies’ are small text files that are stored on your computer (or mobile device) when you access the internet. They cannot damage your computer.
They act as a ‘bookmark’ which help to improve your online browsing experience by performing tasks such as remembering user preferences, displaying relevant web content to you, and helping to ensure your use of online services (such as online banking) is secure.

Cookies we use
We use the following cookies on our website:

1. Session cookies
Session cookies are temporary and are deleted when you close your web browser. They are typically used to make a website safer and easier to use, for example by enabling a website to identify that a user has navigated from page to page, to enable a user to navigate between pages efficiently, and to help ensure website security and functionality.

Our online banking service uses strictly necessary session cookies to protect our customers and help prevent fraudulent activity during an online banking session. When you log-off online banking, the cookie disappears. Without cookies enabled you will not be able to access our online banking service.

2. Persistent cookies
Persistent cookies remain on your device until you erase them, or until they expire at a pre-set deletion date. These cookies are typically functional cookies which are used to remember settings, preferences and tailor content to you.

We use persistent cookies to improve your online experience with us. For example, when you visit our website and select a branch, we will set the branch web page as your default homepage next time you visit our website.

We also use persistent cookies to collect anonymous traffic data to understand how our website is used, for example which pages are visited most and for how long. These cookies are performance type cookies which help us to make improvements to our website and to your browsing experience.

Persistent cookies do not contain any personally identifiable information about you.

3. Third Party cookies
Third party cookies are those which are on our website but which are set by a separate company. We use a small number of third party cookies.

Specific cookies on our website
The table below lists specific cookies we use:

Cookie nameCategoryTypePurpose
b-accepts-cookies or acceptUKcookie_v2 or acceptHSBcookies ( to identify if a user has accepted our cookie policy.
CINr( a branch page as your default home page once you have selected a branch.
SEC-COM ( to enable secure online banking
LinkedIn cookiesPersistent - third party cookieFunctionalWe use a LinkedIn plugin on our website which you can click on to ‘follow us’ directly on LinkedIn (via our company page on LinkedIn).

If you click on the LinkedIn plugin, LinkedIn may collect data about your device and network, for example the URL page you have navigated from (i.e., your computer’s IP address and the type of web browser used.

We do not control this LinkedIn cookie. Read more at LinkedIn*
We do not share any personally identifiable information about you with LinkedIn.

Links to other websites
It is important to remember that if we include a link to another website, that website may also use cookies and have its own cookie policy. Handelsbanken is not responsible or liable for how another website uses cookies and we recommend that you read their cookie policy.

How to disable cookies
If you want to disable, restrict or block cookies which are set by us (or any other website) you can do this at any time via your browser. You can find out how to do this in your browser’s security or ‘Tools’ settings, or alternatively you can find further information at*

Please be aware that if you choose to disable or block all cookies, you may experience difficulties when using online services and some websites may not function as intended.

Please note: Any link with an asterisk (*) will take you to an external website not owned by Handelsbanken.

© Handelsbanken plc
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