Realise your ambitions with relationship banking

We think banking should go beyond automation, so we focus on building a relationship with you; knowing you and understanding your situation means we can help your financial ambitions become a reality. Relationship managers at over 120 branches are ready to help, across everything from personal and corporate banking to wealth management.
Becoming a customerAbout us
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Why our customers choose us

Our customers often have the same things in common; they value expertise, accountability and long-term thinking, all delivered with a personal approach.

Direct access to decision‑makers

The key banking decisions you need are made in branch, by someone who knows you. You'll have the direct contact details for your relationship manager and branch team from day one. You can access them how you prefer, by phone, email or face-to-face.

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Your own relationship manager — always

Your relationship manager doesn't simply manage your account. They partner with you across your financial goals and aspirations, proactively supporting and guiding you.

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A single view of your finances — and financial ambitions

From personal and corporate banking to wealth management, having the complete picture of your finances in one place, makes for more informed conversations and quicker decision-making.

Outside Aberdeen branch on sunny day

Explore our banking services

What is relationship banking?

Relationship banking is about working with people who know you, not just your account details. It’s a more personal, long-term approach, where we can make decisions locally, and our support is shaped around your needs, not products.

You’ll deal directly with experienced people who take the time to understand your situation, leading to better conversations, and solutions that suit you. Find out how it works and whether it’s right for you.

What is relationship banking?
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Local branches in the heart of the community

"We’re passionate about getting to know our customers and what’s important to them. It’s not just about their finances, it’s about understanding what their financial ambitions are for them, their families or business. Really getting to know a customer’s future plans means we can offer the right support.

With over 120 branches across country, you’ll benefit from a bank that knows your local market and community. We’re here to build a relationship with you on your terms; you’ll always find a warm welcome in our branches, and we’ll travel to you if you need us to. Key decisions are made in branch by people who know you, and you’ll have direct access to someone like me from day one."

Elizabeth, Truro branch manager

Find a branch
Elizabeth, the Truro Branch Manager

Funding your property dreams

Our expertise is extensive when it comes to securing finance for property. Whether it's a mortgage for that first step on the ladder, funding a self-build dream or finance for seasoned property landlords, our local knowledge, flexible criteria and big-picture thinking means we can help if your situation is straightforward, or needs more thought. 

If sustainability is at the centre of your plans, we can work with you to reduce the interest rate you pay. 

Contact us

We want to make sure you can reach us easily, and that a person will be there to help. You can contact your branch team directly during opening hours and our Customer Connect team are on hand if you need to speak to someone out of hours.

Contact us
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What does relationship banking look like?

Watch what it means to be a Handelsbanken customer.
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Your eligible deposits with Handelsbanken plc are protected up to a total of £120,000 (or £120,000 for each eligible account holder of a joint account) by the Financial Services Compensation Scheme (FSCS), the UK's deposit protection scheme. Any total deposits above the £120,000 limit are unlikely to be covered.

Recognition of our unique approach

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    Europe's safest commercial bank

    Recognised as Europe’s safest commercial bank by Global Finance (World’s Safest Banks 2025).
    Worlds Safest Banks 2025Opens in a new window
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    Consistently rated top for customer service

    Consistently rated top for customer satisfaction in independent surveys (EPSI Rating Group, 2009–2025).
    Customer satisfaction
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    Leading sustainability credentials

    A long‑term sustainability strategy focused on the areas where our relationship‑led model can deliver the greatest impact.
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    Consistently strong credit ratings

    Consistently strong and stable credit ratings reflecting a prudent approach to risk and capital.