News from your branch
Coronavirus - updateWe understand that this is a challenging time. Our priority is the welfare of our customers and colleagues, and to ensure our customers can access our banking services. We have comprehensive and robust plans in place, and the Bank has undertaken significant work to minimise disruption to our services. We have secure remote access to our systems and equipment to continue to serve you. If our response is a little slower than usual, or your usual contact is unavailable, please do bear with us in these exceptional circumstances.If you have concerns or would like to speak to us about any aspect of your finances, please do not hesitate to contact us via the details below. We ask that you do not visit the branch premises for the time being, due to social distancing measures and to safeguard you and our employees. Customer meetings will instead be taking place over the phone. Please contact our team using the details below.Our Coronavirus - help and support page provides you with up-to-date information on Handelsbanken's response to the coronavirus.
Meet the team
What our customers say
"Currently, our business Strom Electrical distribute water heaters and controls to plumbers' merchants, and we are grateful for our Castleford team who go above and beyond the normal service provided. They are a friendly, personable team, all of whom I know by name - just like banking used to be. When you are a small company, having access to a quick and succinct response to your banking needs is vital, as it helps assist our own response times, and thus benefits our customers.
Furthermore the branch was just as helpful when I sold my previous companies. It should be applauded that the branch have remained as helpful, responsive and professional irrespective of the size of business at hand, and it is a testament to the quality of the team that I have stayed a loyal client at Handelsbanken for so many years."
R Marsden, Strom Electrical Ltd.
"Far too often in the modern day do we deal with people who do not have any decisions to make in their working life, they simply follow a procedure and tick boxes. There is very little customer service, from buying a paper to booking a holiday or buying a car, the person you are dealing with appears to not care whatever the outcome.
I was introduced to Handelsbanken a few years ago and really appreciate their ‘can do’ approach. Nothing is too much trouble and the phrase ‘computer says no’ certainly does not apply here. We are in the service industry and pride ourselves on the level we offer. It is great to find a likeminded attitude, and in a bank as well!
Handelsbanken now handle my personal accounts, loans, mortgages and business accounts. All without fuss and complete approachability"
J. Duff, Managing Director of Mendahouse Hydraulics Limited.