"We moved banking to Handelsbanken, primarily to arrange the funding of a building we wanted to buy. Our Branch Manager said the main selling point of their offering was the service, being a personal relationship along with ease of contact.
"At the time we felt the contact we had with our previous banking provider was ok; we didn’t need to have a personal relationship, as our banking needs were quite basic. However, since moving to Handelsbanken, all I can say is that the Handelsbanken approach is like night and day in comparison to the high street banks.
"We know all the staff in our branch by name and they know my team. Our banking needs remain the same, as they did for all those years, but we now have a great relationship with the Chatham team and we speak to them on a continual basis.
"As a banking team they are very helpful and responsive to our requirements/needs, nothing is too much trouble. Even when we had an issue with our bank account in New York, the Handelsbanken team in Chatham were unbelievable in their help. They went well above and beyond to open us a bank account with Handelsbanken New York, based entirely on our UK relationship.
"The team have far exceeded our expectations and set new standards in business banking. Their efforts so far exceed the service we have ever received from any other bank that we have utilised across the world."
Corporate Banking customer