Chesterfield

''I was asked recently by a client to describe Handelsbanken, who they were and why I bank with them both personally and as a business.  

Firstly, I found myself smiling, I am not sure many people have that reaction when they think of their bank, but I certainly do. 

Their approach is everything you want a bank to be. You have genuine conversations with people that take the time to understand you and your needs, be it personal or business. They listen, challenge where appropriate and always try to understand how and where there is opportunity to help. 

The level of customer service I/we have received is unrivalled, not just in comparison to other banks we have used previously, but across the board. Switching both personal and business accounts was seamless and the levels have never dropped. 

In many ways I don’t see Phil, Andy, Cheryl and the rest of the team as just a our bank, but more of an extension of our business. They are valued and trusted partners who contribute to the success of our business." 

''We moved both our company and personal accounts to Handelsbanken earlier this year and they were both very smooth transitions.

We had previously had very encouraging meetings with all the team at Chesterfield which had left us in no doubt that to change our accounts from an impersonal high street bank to a team who familiarise themselves with both your personal and company business, was the correct thing to do for ourselves and so this has proved.

Phil Walker and his colleagues are always on hand to help with any issues and we have used other facilities within Handelsbanken and we have had excellent service from the individuals in those support functions as well.

We would certainly recommend Handelsbanken (and the Chesterfield branch) and are looking forward to carrying on our excellent relationship in the future."