A word from the Branch Manager, Sarah
"Here at the Darlington branch, our ambition is to be the best bank in Darlington and the Dales, with customer satisfaction driving everything we do. We're passionate about getting to know our customers personally and helping to make a real difference to them, their families and their businesses.
Having being in town since 2011, we're now lucky enough to be working with some second, and even third generations! In Darlington there's a fantastic sense of community, and we aim to be active members, being fortunate enough to support many local charities including St Theresa Hospice, Bright Red and Darlington Community Cares through various events and sponsorship.
If you're thinking of a local bank that specialises in building relationships, please do give us a call to find out more."
What our customers say
''I'd like to say thank you to my account manager and the team for making our transition from our private bank to Handelsbanken so seamless. The levels of personal attention from Handelsbanken has been both refreshing and enlightening and exactly what we have been looking for from our bank. It’s great to see that good old fashioned customer service is still alive, well and very importantly local."
Corporate Banking customer
''After being bluntly told 'no' by our high street bank, to a mortgage request without investigating our circumstances, we were referred to Handelsbanken Darlington. The difference was amazing. By finding out about us as individuals, and what we required, the team in Darlington were able to offer a solution no other banks seemed capable of.
Despite our requirements changing a few times over the space of three months, my account manager made extra effort to tailor new solutions and meet various deadlines. This was made so simple for us as customers because we can have direct contact with the people involved, no need to continually explain the situation to faceless call centres. A personal and dedicated approach to banking has made our life so much easier, we will be customers of Handelsbanken for the foreseeable future."
Individual Banking customers
Latest articles and podcasts on a range of topics of interest, drawing on the expertise of Handelsbanken and Handelsbanken Wealth & Asset Management specialists.
Fraud and security
Find out how we work to keep your transactions secure, along with useful advice about how to protect yourself and be aware of fraud.