Built on customer satisfaction

Handelsbanken is a bank that puts customer satisfaction first. We invest time to get to know our customers, and aim to provide the best service we can; giving sound advice, taking sensible decisions in the branch and creating unique solutions to match our customers’ needs. If you’d like to find out how we could help you, give us a call or email us.


River Court, 5 Victoria Dock Road
DD1 3JT Dundee
01382 227246
Opening hours
Monday09:00 - 17:00
Tuesday09:00 - 17:00
Wednesday09:00 - 17:00
Thursday09:00 - 17:00
Friday09:00 - 17:00

Meet the team

Ben Honeyman
Branch Manager
01382 227246
Michelle Lyall
Corporate Banking Manager
01382 227248
07955 892792
Pauline McConnachie
Individual Banking Manager
01382 227242
07423 477351
Karen McGinn
Account Manager Support
01382 227246
Gordon Hay
Wealth Management
07436 531140
Sue Platt
Asset Finance
07791 525294
Rick Walker-Smith
Invoice Finance
07483 017821
Mark Howarth
Trade Finance
07796 267108
Joe Pritchard
Cash Management
07483 005061

What our customers say


"Further to our disillusionment with the mainstream banks and the lack of difference between them, we looked to find a bank that understood our business and held traditional values that aligned with our own core ethos to run a financially solid and sustainable business.

We changed to Handelsbanken just over a year ago.  We were sceptical as to how the transition would go, but with the help and support from Michelle and her team it was seamless.  They are a bank that are actually interested in what you do as a business, not pigeon hole you as an industry, you’re treated as an individual client; they want to understand fully your business so that they can offer practical, relevant and positive advice, not just tell you what they can’t do.

The ongoing day-to-day ease of personal contact is as it should be, not having to go through call centres and the ability to make real time decisions and action them in a timely manner is invaluable.

Handelsbanken, banking as it should be”

Sharon Bruce, Finance Director, Company Secretary, Pert Bruce Construction Limited

"I have been delighted with the personal service received to date from the team at Handelsbanken, Dundee. My Buy-to-Let mortgage was issued within a fortnight and everything was explained in great detail. Customer care is clearly a top priority at the Bank and I would have no hesitation in recommending them."

Mr DP, Individual Banking Customer