Meet the team
What our customers say
"We had banked with the same High Street bank since our business was founded over sixty years ago. After the closure of our local branch and consistently poor customer service from the contact centres we became disillusioned with our bank. We are an innovative business, embracing developments in technologies that are changing the way business is done. However, we are still a traditional organisation and rely upon a strong relationship with our bank.
Handelsbanken was recommended to us as a traditional way in which to bank and so we arranged a meeting. It was refreshing to hear Handelsbanken’s values and approach to business practices. We would be allocated a relationship manager as our first point of contact and be introduced to the rest of the branch team.
The switch itself was extremely smooth, the team had everything up and running before our old account was closed. The service has been excellent and the process very straightforward. This really is a traditional bank and you will be treated as an individual. Please do not be daunted by the switching process, the staff at Dunfermline ensure it is entirely seamless."
Fiona Ferguson, Office Manager, Engineering Agencies Ltd
"We had banked with one of the leading High St banks for thirty years and have experienced the change from a traditional bank approach to a tick box style of banking, where access to the ultimate decision makers was denied. This became fully apparent to us when we began looking at the next stage in developing our company, including buying a ‘new home’ and new machines.
Through our Accountants we met Jim Donnelly and from that first hand shake things have changed dramatically, positively and we now feel like clients again, but more importantly clients that Jim and his team want to help as best they can.
Jim is interested in what we do as a company and even met us at our new home before we had bought it. Standing in a snow storm with an encouraging smile and fully understanding why we were excited about our find and our ideas.
Our biggest fear was the Switch, which was so seamless and uneventful, down to the help and support provided by Jordan and Jim, nothing was a problem and their patience is to be admired. Having been forced to experience the move away from traditional banking over the decades, it is extremely refreshing and exciting to return to such. Jim’s description of how Handelsbanken operated and their core ethos was refreshing to listen to, but to experience that traditional banking approach is extremely comforting and to have such support at your side when going through the process of purchasing, extending and renovating your new premises in readiness for the big move is hard to put a price on.
My very strong advice to any fellow business person is, if you are tired of being a number and being told what you can and cannot do, then give Jim a ring, meet him and accept that what he tells you is exactly what you will get and a bit more. ‘It is all as written on the outside of the tin."
Martin Richardson, Managing Director, MMR Ltd / TJ Ross Joiners