A truly local approach

Our local banking model means that you deal with people you know: experienced bankers who know the local market well. We are committed to developing long-term customer relationships which are built on trust and high levels of personal service. Please contact us if you’d like to know more about our approach to banking and how we could help you. 


43 Old Elvet
Opening hours
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

A word from the Branch Manager, Jonathan


"Here at Durham Branch, we place customer satisfaction at the heart of everything we do.

Covering County Durham, Sunderland and South Tyneside, we provide first class private and corporate banking services, offering real long-term relationship banking with a dedicated account manager and a local branch team all working to help you reach your goals. 

Our experienced branch team are empowered to make the decisions that matter to you, facilitating your private and corporate banking requirements all from within the branch.

If you want more from your banking relationship, or if you want to know more about our Bank and its unique set-up and culture please get in touch."

What our customers say


''I have been absolutely delighted with the service received from the Durham branch of Handelsbanken.

The quality of the support and advice has been second to none, with the services being delivered in a friendly and accessible manner.

My wife and I required support with a self-build project and the products offered were specifically tailored to meet with our requirements. The solution proposed addressed all of our concerns and the funding issues associated with the project.

Since switching our banking facilities we have had no concerns or problems with the service provided and, whenever queries have arisen, the support from both the local branch and the 24/7 support line has been exceptional" 

Individual Banking customers

"When a major bank branch with whom we had dealt for over 20 years closed we decided to look for a new bank. 

Handelsbanken were recommended to us and after some research we transferred in 2018. Once up and running we have found their service friendly, personal (we are known by virtually everyone in the branch), and always helpful and positive. A much missed “older” style of banking. We have a personal account manager who knows us, and does not rely on a computer screen for information. Both Bank and staff are a genuine pleasure to deal with.

Yes, this comes at a price but it is modest and worth every penny! 

Handelsbanken suits our needs perfectly!"

Individual Banking customer


active management


Latest articles and podcasts on a range of topics of interest, drawing on the expertise of Handelsbanken and Handelsbanken Wealth & Asset Management specialists.


Fraud and security

Find out how we work to keep your transactions secure, along with useful advice about how to protect yourself and be aware of fraud.