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A truly local approach

Our local banking model means that you deal with people you know: experienced bankers who know the local market well. We are committed to developing long-term customer relationships which are built on trust and high levels of personal service. Please contact us if you’d like to know more about our approach to banking and how we could help you. 


43 Old Elvet
01913 844200
Opening hours
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

Meet the team

David Allenson
Branch Manager
0191 3844110
07794 673578
Alex Druce
Corporate Banking Manager
0191 3844255
07483 036983
Bill Ridley
Corporate Banking Manager
0191 3844144
07837 692116
Laura Jackson
Individual Banking Manager
0191 3844231
07483 036979
Marie Richardson
Individual Banking Manager
0191 3844143
07436 833271
Angela Kennedy
Account Manager Support
0191 3844204
Jane Parnaby
Account Manager Support
0191 3844200
Julia Leech
Account Manager Support
0191 3843936
Martin Howliston
Asset Finance
0191 3844200
07407 733496
Barrie Towers
Cash Management and International Trade
0191 3844200
07442 532826
Piotr Diakowski
Cash Management and International Trade
0191 3844200
07442 532816
Phil Griffin
Wealth Management
0191 3844200
07423 477347

What our customers say


''I have been absolutely delighted with the service received from the Durham branch of Handelsbanken.

The quality of the support and advice has been second to none, with the services being delivered in a friendly and accessible manner.

My wife and I required support with a self-build project and the products offered were specifically tailored to meet with our requirements. The solution proposed addressed all of our concerns and the funding issues associated with the project.

Since switching our banking facilities we have had no concerns or problems with the service provided and, whenever queries have arisen, the support from both the local branch and the 24/7 support line has been exceptional"

Mr MWT and Mrs CT
Individual Banking customers

''I am extremely impressed with the high level of customer service provided by Handelsbanken and Marie in particular. She made the transfer of our banking and remortgage effortless. The contrast to banking with the high street bank we previously used is vast. If you have need of Handelsbanken a simple call will near resolve any query. You will no longer have to be transferred endlessly to the right department, or spend time being told incorrect information. I could not rate Marie and her team highly enough."

Mr S. E.
Individual Banking customer