News from your branch
Coronavirus - update
Our priority remains the welfare of our customers and colleagues, and to ensure our services continue to be fully accessible for customers.
We are open and available to support you. If you have concerns or would like to speak to us about any aspect of your finances, please do not hesitate to contact us via the details below. Our Coronavirus - help and support page provides you with more information.
What our customers say
"We have recently transferred our banking to Handelsbanken and are delighted with the support and service that is being provided. It is refreshing to be able to pick up the phone and speak to the same people, whom we have met and can, given their local banking ethos, come to our offices at relatively short notice to assist us with any issues we may have. Not only has the local Epsom branch set up facilities for us here in the UK but also in New York. We have also had the opportunity to meet Handelsbanken's New York colleagues which has reinforced our relationship with the Bank. We look forward to a long and fruitful association with Handelsbanken."
Corporate Banking customer
"Banking in the UK has become, for most of us, a soulless experience. Our financial needs are often at the mercy of the credit rating agencies rather than a human being who has the time to listen and the desire to help you. In my experience, I was receiving a much better service from my broadband provider than my bank! Something had to change but it was only when I started working for a Swedish company that the name Handelsbanken came to my attention.
"My Swedish colleagues spoke of an 'old-school' service, where you could pick up the phone and speak to a real person who actually knew your name, the names of your children and where you last went on holiday. And there was more - at Handelsbanken I was told that all decisions regarding loans, mortgages and so on, were made at branch level by your actual Account Manager. This seemed too good to be true, but sure enough, just a few days after contacting my local Handelsbanken branch, I was sat round my kitchen table chatting to my Account Manager. And yes, after just a short time with the bank, my Account Manager got to know the names of my children because he met them, at our home, several times.
"I now don't have to think about banking anymore unless I am recommending Handelsbanken to my friends and colleagues. It truly is a premium service without the fanfare, sharp-suited salesmen and glossy insurance brochures. In fact, Handelsbanken don't even provide insurance products."
Corporate Banking customer