Farnham

"Having heard that Handelsbanken think ‘outside the box’ and look at their customers financial situations on an individual basis, rather than a ‘one size fits all’ approach, we approached the branch for a mortgage last April. We had found the house of our dreams but had not sold our existing property. In addition, we have an unusual income stream that would not fit the requirements of most high street lenders and wanted our other assets to be taken into consideration when assessing affordability for the loan. 

We called and spoke to the branch, who were approachable and thorough, and completely put us at ease and was there every step of the way. After our initial conversations they very quickly gave confirmation that Handelsbanken would consider our case and once they had the necessary paperwork and valuation done the mortgage offer swiftly followed. We were very pleased with the service that we got from our Account Manager and the team and with the mortgage product received. 

Little did we realise that this was to be the first of three mortgage offers, as we had to withdraw from the first and the second properties! Our Account Manager and his team were incredible and so patient and supportive throughout the process. Three mortgage offers later we finally completed thanks to Handelsbanken’s holistic approach. We are extremely grateful that there is a bank out there for people with financial circumstances like ours. We cannot recommend them highly enough. Thank you to all of the team at Handelsbanken for helping turn our dream into a reality!"

"The team were brilliant in helping us with our mortgage process. We were in an unusual situation where we were both partners in a young business with a deadline to work towards for the purchase. From start to finish they took their time to get to know our situation, communicated clearly and managed expectations. The personal touch made a massive difference and knowing where we stood reduced the stress for us.

The Farnham Team worked so hard , always staying in touch, making sure that someone was always on top of the process for us. We can’t thank them enough for all their efforts and would highly recommend them to others that would like more of a personal touch from their bank."