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Customer testimonials about Gateshead

What our customers say about us.

Customer testimonials

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"After my first year with Handelsbanken it is like night and day compared with my last high street bankers. Points of contact are always available,the service is impeccable and always very friendly. I would have no problem recommending the bank for personal or business banking."

Alan Dumighan 
Whickham Salerooms Ltd

"Richard and the team at Handelsbanken recently arranged a mortgage for my new home. Given that I travel extensively overseas on business it was extremely reassuring and comforting that I knew I had people looking after this whilst I was away. I always felt that they had my best interest at heart and they kept me constantly updated with progress, no matter where I was in the world. The fact that they also understood my business and were able to be provide a bespoke solution was excellent and I would not hesitate to recommend them." 

DJW, Gateshead 
Individual Banking customer

"From the commencement of our relationship with Handelsbanken we have been very impressed by the service levels provided and the speed in which the team responds to any requests we make. 

We have completed on a term loan facility and it was refreshing to be able to speak with Matt & Brian about our plans knowing they were the people making the decisions. This has given us real confidence as we look to grow the business and we look forward to a long term relationship. A small but important difference with Handelsbanken is that transactional matters are dealt with almost instantly with Dawn (account manager support) being based next to the account managers."  

Gurpreet Singh Jagpal 
Durham Group Estates

''Handelsbanken has provided us with first class customer service since the start-up of our new business which has made us feel fully supported each step of the way. David and his team have given us every confidence with their extremely professional and approachable customer care, demonstrating a genuine interest in the development and the success of the business. Responding promptly to all our needs in such a customer focused way, we have experienced the personal touches that make it difficult to imagine us ever wanting to move our banking elsewhere. We are so grateful to David and Angela who have primarily taken care of our needs and we can’t recommend Handelsbanken enough.''

Helen Holmes 
Holmes Family Law

"We recently made the decision to purchase a new laser cutting machine which meant a significant capital outlay for the business. We approached our existing bank for funding as well as Handelsbanken following the opening of the Gateshead branch. We found the approach from the Handelsbanken team to be very refreshing as we were able to speak directly with the decision makers and know at an early stage that they were supportive of our investment plans. The process of funding the asset ran smoothly and without issues and they kept us informed and advised every step of the way."

Jason Young
Express Lasers Ltd

"It is brilliant to be able to deal with real people who can actually make decisions. Richard, Brian and the team are very approachable and it makes a big difference being able to chat to someone, rather than wondering what decision the computer will come up with!

The customer service is exemplary and terms are very competitive. I’ve been so impressed that I’ve since brought more of my business to Handelsbanken.

Business is built on relationships and this is where Handelsbanken stand out from their peers."

Mark McCafferty
Alchemy Group - Chartered Accountants

"We recently approached Handelsbanken to establish an Asset Finance line to assist with our capital expenditure plans. We had not dealt with them previously, however, we have been impressed with the competitive rates provided and the professionalism throughout the process, which ensured the line was put in place within a short-time frame.'' 

Paul Holliday
Financial Director
Henry Colbeck Limited 

"It is so refreshing to find a bank that really values a personal approach – I know I can pop in or pick up the ‘phone at any point and talk to someone that knows me and more importantly someone who is actually able to help.

The service is fast and incredibly efficient – decisions being made by people who know me, rather than relying on a call centre, is a breath of fresh air.

I would not hesitate to recommend Handelsbanken."

Mr ND
Individual Banking customer

"We would like to thank Richard for helping us with our re-mortgage, which was not straightforward given that I am retired and my wife gets paid in another currency, this had been a challenge for our old provider and other lenders. At Handelsbanken, rather than having to engage with an impersonal computer programme, we sat down and had a proper conversation with someone with whom we could discuss our own specific circumstances and needs. 

Richard came up with a tailor-made solution for us which we discussed over a series of meetings and it was convenient that we were able to pop into the branch as necessary to talk things through; this personal face to face contact was invaluable. 

We look forward to working with a Bank that really takes the time to get to know you personally."

Dr RS and Dr CS NL
Individual banking customers

"From the commencement of our relationship with Handelsbanken we have been very impressed by the service levels provided and the speed in which the team responds to any requests we make. 

We have recently completed on a term loan facility and it was refreshing to be able to speak with Matt & Brian about our plans knowing they were the people making the decisions. This has given us real confidence as we look to grow the business and we look forward to a long term relationship. A small but important difference with Handelsbanken is that transactional matters are dealt with almost instantly with Dawn (account manager support) being based next to the account managers." 

R. Wilson
WRH Consultancy Services Ltd