"We were first introduced to Handelsbanken over six years ago when we were looking to buy an adjoining property to extend our barn conversion. Our existing lender would not entertain financing the project due to it being “non-standard” and beyond their risk profile. We were very impressed with the level of service and flexibility that Handelsbanken offered which really appealed to us. Unfortunately on this occasion we decided not to go ahead with the project, but…
Flash forward and again we were looking to do something interesting with a property that didn’t fit into the standard mould that high street lenders are used to (two leasehold flats with the freehold that we wished to convert back into the original single dwelling). We looked at various funding options and recalled that Handelsbanken's personal service which takes into account the local property market conditions.
We promptly made contact with our existing contact who then introduced us to our Account Manager, who helped us navigate through the process and came up with a solution that worked. Our Account Manager was personable yet professional and gave a great level of support throughout the process. His pragmatic approach really impressed alongside the pace that was upheld due to the time constraints of the purchase and additional borrowing (stamp duty threshold change/additional project costs). Handelsbanken really did go above and beyond and we were thoroughly impressed with how the transaction was handled.
We would not hesitate to use Handelsbanken again in future and highly recommend the service received by the team in Harrogate."Individual Banking customer