Customer testimonials about Harrogate

What our customers say about us.

Customer testimonials

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“Having had a very good corporate relationship with Handelsbanken, we decided to try them on a personal mortgage on a new home we were buying. From the very first conversation I had with the team in Harrogate, they could not have done more to help and make the transaction as painless as possible. Our Account Manager took the time to understand all of our requirements and treat us as individuals rather than just another account number. 

Their local relationship banking approach with a modern outlook was a breath of fresh air and I will certainly be recommending Handelsbanken to others. First class service from a first class team. Thank you.”

Individual and Corporate Banking customer

"We were first introduced to Handelsbanken over six years ago when we were looking to buy an adjoining property to extend our barn conversion.  Our existing lender would not entertain financing the project due to it being “non-standard” and beyond their risk profile. We were very impressed with the level of service and flexibility that Handelsbanken offered which really appealed to us. Unfortunately on this occasion we decided not to go ahead with the project, but… 

Flash forward and again we were looking to do something interesting with a property that didn’t fit into the standard mould that high street lenders are used to (two leasehold flats with the freehold that we wished to convert back into the original single dwelling). We looked at various funding options and recalled that Handelsbanken's personal service which takes into account the local property market conditions.

We promptly made contact with our existing contact who then introduced us to our Account Manager, who helped us navigate through the process and came up with a solution that worked. Our Account Manager was personable yet professional and gave a great level of support throughout the process. His pragmatic approach really impressed alongside the pace that was upheld due to the time constraints of the purchase and additional borrowing (stamp duty threshold change/additional project costs). Handelsbanken really did go above and beyond and we were thoroughly impressed with how the transaction was handled.

We would not hesitate to use Handelsbanken again in future and highly recommend the service received by the team in Harrogate."

Individual Banking customer

"What amazing personal and friendly service we received from the team at Handelsbanken. They took all the stress out of getting a mortgage for our home. No spending hours at banks waiting for phone calls and having interviews and providing information – the team did it all for us. This is our second mortgage with Handelsbanken, and I am sure we will use them again without a doubt, and could not recommend their service enough. Thank you so much."

Individual Banking customer

"Banking with Handelsbanken is worth it's weight in gold, both personal and business. There is no other bank like it."

Corporate Banking customer

"We have been banking with Handelsbanken now for over 10 years and we would hope this may continue happily for many more years to come. Unlike lots of banks Handelsbanken have a genuine personal touch with customers. They are available on the phone directly , without the need to go through a long automated process to speak with an actual human being! They focus on understanding their client and adapting to their needs rather than the other way around. 

Handelsbanken have remained very competitive in the commercial property market throughout this last decade and they have been a great help to us as we have invested further into this sector. Dealing with them has always been an open-dialogue and because they focus on the specific customer/business rather than having a formulaic computerised approach to lending we have been able to secure tailor-made facilities that have allowed us to compete in the market to secure assets that we have targeted. 

I would happily recommend Handelsbanken."

Corporate Banking customer