News from your branch
Coronavirus - updateWe understand that this is a challenging time. Our priority is the welfare of our customers and colleagues, and to ensure our customers can access our banking services. We have comprehensive and robust plans in place, and the Bank has undertaken significant work to minimise disruption to our services. We have secure remote access to our systems and equipment to continue to serve you. If our response is a little slower than usual, or your usual contact is unavailable, please do bear with us in these exceptional circumstances.If you have concerns or would like to speak to us about any aspect of your finances, please do not hesitate to contact us via the details below. We ask that you do not visit the branch premises for the time being, due to social distancing measures and to safeguard you and our employees. Customer meetings will instead be taking place over the phone. Please contact our team using the details below.Our Coronavirus - help and support page provides you with up-to-date information on Handelsbanken's response to the coronavirus.
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What our customers say
''We rang HB in Hexham one day in 2014, without an introduction, to ask for temporary loan facilities when buying and selling properties. I met the boss that day and within two days we had an offer in principle of help. Our own bank of nearly 50 years were not at all interested even though we had an excellent credit record. Again, the same thing happened in 2016 with the same outcome from both banks. So, early this year we moved all our personal banking to HB. Their friendly professional help during this process has been superb so that everything went without a hitch. How reassuring to be once again with a bank that genuinely believes in ‘personal’ banking where face to face contact is encouraged.”
"When my wife and I needed a mortgage my bank, of 30 years, told me that I would need to speak to one of their mortgage specialists, in Newcastle, but that none were currently available. Not very helpful when you are trying to secure an offer on what you hope will be your new home. Already knowing Louise and the team, I suspected that Handelsbanken may be the solution. Within no time at all Louise had been able to meet with us in Hexham and supply the estate agents with the reassurances required to get our purchase back on track.
Handelsbanken take the time and make the effort to get to know you and your circumstances. They are not a bank that make decisions solely on the basis of tick box criteria.
For these reasons I would have no hesitation in recommending them to others."
Individual Banking customer