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What our customers say
''We rang HB in Hexham one day in 2014, without an introduction, to ask for temporary loan facilities when buying and selling properties. I met the boss that day and within two days we had an offer in principle of help. Our own bank of nearly 50 years were not at all interested even though we had an excellent credit record. Again, the same thing happened in 2016 with the same outcome from both banks. So, early this year we moved all our personal banking to HB. Their friendly professional help during this process has been superb so that everything went without a hitch. How reassuring to be once again with a bank that genuinely believes in ‘personal’ banking where face to face contact is encouraged.”
"When my wife and I needed a mortgage my bank, of 30 years, told me that I would need to speak to one of their mortgage specialists, in Newcastle, but that none were currently available. Not very helpful when you are trying to secure an offer on what you hope will be your new home. Already knowing Louise and the team, I suspected that Handelsbanken may be the solution. Within no time at all Louise had been able to meet with us in Hexham and supply the estate agents with the reassurances required to get our purchase back on track.
Handelsbanken take the time and make the effort to get to know you and your circumstances. They are not a bank that make decisions solely on the basis of tick box criteria.
For these reasons I would have no hesitation in recommending them to others."
Individual Banking customer