"I’ve banked with three UK banks in the past but became increasingly disillusioned with having absolutely no personal contact. If I could find a contact number, I would ring them and listen to an anonymous call centre worker address me as something like “Income Stream 8234567”.
Handelsbanken is an altogether different experience. When I ring my branch, the call is answered by somebody who knows who I am and, as often as not, they’ll say something like “Oh hi Alistair, how was your son’s rugby at the weekend?” They have an office just 10 minutes from our premises here in Northumberland and I can see my manager at very, very short notice. What’s more, he fully understands my business and personal banking needs.
In fact, I’m so pleased with him, I bought him lunch just a couple of weeks ago! That never happened with the UK banks I can assure you! Your turn next Brian."
Managing Director, The Activity Travel Co. Limited