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Customer testimonials about Newcastle Upon Tyne

What our customers say about us.

Customer testimonials

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"Moving (our banking) to a Bank that shares our customer-focused and relationship based ethos was an easy decision. They handled the entire process smoothly and without issues, keeping us informed and advised at every step of the way.

Handelsbanken are really easy to deal with, and having a local decision making capability and knowing the person on the other end of the phone really knows our business too makes such a difference to any query or help that we might need."

Stevan Cue
Director, Todd & Cue Insurance


“I set up my restructuring practice in November 2013 and was looking for a local bank that was able to offer me a range of banking services for my insolvency cases. I approached Handelsbanken and they were extremely proactive in responding to my requests for information and I agreed to set up my first case bank account with them in early 2014. Since then I have used their services for over 80% of my cases and I will continue to use Handelsbanken going forward. I find the Handelsbanken internet banking service exceptional and the fact that David and his team are just 5 minutes away from my office and someone is always available to meet with me to discuss issues is also important to me. The team have substantial banking experience and are a pleasure to deal with.” 

Neil Matthews
Partner, Leather Matthews Restructing LLP

“I transferred the Banking of my company to Handelsbanken as I wanted to be able to talk to someone who can make decisions. I have found the bank to be pragmatic and easy to deal with when I have required funding for acquisitions and have no hesitation in referring business associates.” 

Nick Moore
Commercial Edge Consulting Limited


"I have now been a Handelsbanken customer for just over a year after being introduced to Richard Ward by my accountants. I had always thought how nice it must be to have an account with a traditional bank where you were known as a person and there was an understanding of your world.

Although I didn't recognise it at the time this is exactly the service I currently enjoy from the staff at Handelsbanken, who provide bespoke services without huge costs. I have found a real banking relationship with Handelsbanken where my manager, Richard, is supported by a very able team, who have always demonstrated a sound knowledge base. It is the personal bespoke range of services delivered by those knowledgeable staff and their professional approach which I believe sets Handelsbanken both apart and ahead of other banks. 

Without being a 100% confident in both the product and the staff, I would never make a recommendation, but I can confirm that this week I have done just that."

C. A., Newcastle
Individual Banking customer


"In 2014 our company decided that we could no longer stay with our existing High Street Bank – we had no local contact and our Relationship Manager was based in Glasgow. Any queries resulted in long telephone calls. We approached Handelsbanken and were delighted to discover David and his team. The transfer was handled seamlessly and any queries were answered immediately – by a person who answered the phone in Newcastle and knew who we were!

We have never regretted our move and have found the staff to be very helpful and supportive. David has developed a good personal relationship with us and is always willing to listen and advise.

We would recommend the bank to friends and clients alike."

Lynn Graham
Scholes & Brown Ltd.

“We have banked with Handelsbanken for over 10 years and have always found them supportive, responsive and accommodating through every economic cycle. As a total solutions provider, we pride ourselves on our own bespoke customer focus and tailored relationship management, so it is reassuring to have those values mirrored by our bank. For example, for a recent equipment purchase the asset finance was pre-approved, slick, competitive and without fuss, meeting our requirements in the same seamless way that we would expect to deliver to our own clients.”

Chris Bell
Managing Director, PPD Print Group Ltd.

“A personal relationship with a dedicated banking manager meant that we have had a recurring point of contact with someone who understands our circumstances –  from our first discussion about home purchase, through to obtaining a mortgage and subsequently managing our day to day banking activities. We found Handelsbanken’s approach to mortgage lending unique and refreshing and as young professionals we would not hesitate to recommend Handelsbanken to others."

A.W., Newcastle
Individual Banking customer


"After a difficult year of trying to take my ex partner off my mortgage, I was introduced to Handelsbanken. My previous lender had made me lose all hope, Handelsbanken instantly took that doubt away and made everything seem possible again. After my previous experience I was expecting the process to take a long time, Nicola & Martin got it done within 6 weeks! I can't thank them enough for how easy they were to deal with and for all of the help and support that they gave me. As a young professional and not knowing much about mortgages, I 100% recommend Handelsbanken if you are wanting a smooth and easy experience."  

A.B.., Newcastle
Individual Banking customer