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Customer testimonials about Stockton-On-Tees

What our customers say about us.

Customer testimonials

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"Having been with our previous bankers for over 20 years, the idea of changing banks was rather daunting. Being a Direct Debit originator, we were understandably concerned at the effect on our business if the transfer to Handelsbanken went wrong. 

We need not have worried. From our very first meeting the team at Handelsbanken worked closely with us and the result was a seamless transfer of every aspect of our banking service. I cannot recommend Handelsbanken highly enough – they listened to us, understood what is important to us and deliver an excellent local, hassle free service. We appear to have found a Bank that will work with us and support our business. It is great to have decisions made locally and we look forward to a long term relationship with Bankers who share our values of providing  flexible solutions and great local service.

I think we can consign the term  ‘sorry, that doesn’t meet our criteria’ to the dustbin."

Andrew Middlemiss
Finance Director
Odyssey Systems Ltd

"As one who promotes the importance of high level personal service and long term relationships within our own business, I am delighted to say that Handelsbanken share the same values. 

Having dealt with the Stockton team for both personal and business transactions, I am pleased to recommend their innovative yet traditional approach to banking and customer service."

Mr P. D.
Commercial Director
Erimus Insurance Brokers

"Over the last few years moving to Handelsbanken is one of the best corporate decisions we have made. Against a climate where the majority of UK Banks seem to be in a continual state of flux, Handelsbanken have provided the business with certainty of availability and the cost of our banking facilities which has been used to underpin the Company’s expansion over the last 3 – 4 years.

Handelsbanken are what a bank should and historically have been. Local decision making combined with a genuine interest in developing long term relationships between the parties. I would have no hesitation in recommending Handelsbanken as your business banker."

Harrison
Commercial & Finance Director
Yorwaste Ltd

"We transferred our Corporate banking to Handelsbanken Stockton in March 2014 with full banking facilities inclusive of an Asset Finance Limit to support our large fleet of buses/coaches. 

Good customer service and an experienced Corporate team is key to our Company. I am therefore pleased to fully recommend both the Corporate and Individual banking team at Handelsbanken who I find to be supportive, friendly and very knowledgeable within the industry."

Kevin Procter
Managing Director
Compass Royston Travel Ltd

"You thought the days of the “traditional” bankers had long gone and that they were now extinct. I can assure you that they do exist and they exist as Handelsbanken. 

Their sales pitch to us was that they were different, more relationship based and always available to listen, support, help and advise. Our experience is that they “do what it says on the can” to quote a well know commercial. Our move to the Stockton branch in 2008 was the best financial decision that we have made. Help and advice is always at hand from people you know but more significantly from people who know you. For ourselves it is not what you say that is important but more what you do and Handelsbanken Stockton does exactly that."

Mike Downs
Judges Hotel

"Having banked with one of the high street banks for many years and witnessed the level of service deteriorate year on year, it was like a breath of fresh air to change to Handelsbanken. 

Richard, Mark and Elaine made the transition from our old bank to Handelsbanken seamless.

It is reassuring to know that traditional values and personal service are high on Handelsbanken's list of priorities.

It is also refreshing to know that we are being looked after by a handful of people locally that actually pick up the phone, rather than someone in a far away call centre with a computer!"

Mr and Mrs R. and S.O., Stockton
Individual Banking customers 

"With the wish to find an alternative funder we looked to tender our facilities to a selection of lenders one of which was Handelsbanken. Although we had already established a close relationship with the Stockton team as our primary banker we wanted to go to market to ensure that our business benefited from the most competitive pricing. After meeting a numbers of lenders and completing a full market review, the autonomy within branch resulted in Handelsbanken Stockton being extremely competitive and along with their understanding of our business we made the switch. 

The transition across to Handelsbanken has been seamless and the team from Stockton have been extremely supportive with this process. The on-line systems in place are well designed and easy to use and adopt supported by a local branch. I can therefore highly recommend Handelsbanken and we look forward to growing a long term relationship with them as our business bankers." 

Duncan Jarrett
Managing Director
RAK inspection services

''Putting the personal touch back into banking.

I was introduced to Richard and the team at Handelsbanken via my accountant and what a breath of fresh air they are. From day one I felt as if I was being listened to and that my business was important to them. It is such a relief, after such a long time to be a name and not a number, with decisions made on my behalf by an actual bank manager. They really do put the personal touch back into banking.

My business has flourished over the years and now with Handelsbanken’s help I’ve been able to put into reality two of my four life goals with the third already being discussed for later this year / early 2019.

I can’t speak highly enough about Handelsbanken and I’m not sure there are enough superlatives to do them justice.

Thank you Richard and thank you Handelsbanken. You changed our lives."

G.W., Director
Wise Financial Consulting

"We purchased our first property in 2010. As first time buyers we did not know where to start obtaining our mortgage. We approached Handelsbanken in connection with our mortgage. The service we were offered was second to none and the mortgage was approved within 48 hours of our application. 

The bank assessed our personal financial circumstances and advised upon the best deal available to us to suit our requirements. The interest rate offered was far more competitive than other high street lenders. Handelsbanken offered a personal service and arranged a meeting with us to discuss the terms of our mortgage. Handelsbanken’s customer service has been excellent. We would unreservedly recommend Handelsbanken to anyone seeking a competitive, personal and friendly banking institution."

Solicitors, Stockton