Weybridge

"I have pleasure in writing to say how excellent I find Handelsbanken’s customer service. It is particularly comforting, the proactive stance taken with any new online payments I make by telephoning to confirm. In addition, regardless of who answers the phone, all of the branch staff take responsibility to answer queries etc, regardless of whether the person I am speaking to is my personal manager or not. Even the branch manager picks the phone up and knows me personally! It’s a welcome back to personal banking as it was meant to be!"

Individual banking customer

“I am writing in appreciation of the branch’s assistance in general. The team are without exception always polite and cheerful. I have been in contact with the team during the past weeks and months and despite being under the stress of the Covid pandemic, they have carried out my requests with a lightness of spirit and efficiency that is commendable. I wish to pay particular thanks to Teodora for her help; I was most impressed with her clear competence and intelligence, who has no doubt been imbued with the Handelsbanken work ethic. 

“I also wish to thank the branch manager, as these traits are often influenced top down. I know it is customary human nature to only put pen to paper when you are complaining, so this is indeed an exception.”

Corporate banking customer