1. Card security

Card security

We take every step possible to keep your card details safe and by following these very simple guidelines below you can help prevent fraudulent activity on your accounts

Guidelines for keeping your card safe

Follow these simple guidelines to help prevent fraudulent activity on your accounts.

Remember to report any lost or stolen cards immediately.

Protect your PIN

  • Do not disclose your PIN to anyone or write it down.
  • Never hand over your PIN to anyone, including anyone claiming to be from your bank or the police.
  • Always cover your hand when entering your PIN into any keypad.

Safe online shopping

  • Always use a secure website for any online payments - one which has https: (instead of http:) as part of the web address, or a padlock.
  • Never give your card or bank details over the phone.
  • Make sure that we have your up-to-date mobile number so that you can receive Verification Codes when shopping online.