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Individual Banking app

A secure and easy way to manage your money on the move.
  • Manage your accounts: view your account and card balances and transactions
  • Make transfers and payments, within and outside the UK, to existing recipients
  • View standing orders and Direct Debits 
  • Prevent your cards being used abroad and online, for your security
  • Access contact details for your branch, and your sort code

Getting started

To use the app you will need to be registered for Individual Online Banking. To set up access to our Individual Mobile Banking App you will need to be logged onto Individual Online Banking with your log-on card, card reader and cable, then:

  1. Choose a Personal ID.

    Once you are logged in click on 'Log-on details' then 'Register.
  2. Choose your 6-digit Passcode

    Click on 'Register / Change Passcode'.
  3. Download the 'Handelsbanken UK - Individual' app.   
    App storeOpens in a new window
    Google PlayOpens in a new window

In order to begin using the app on your device(s) you will need to activate the app on each device the first time you login. Please have your log-on card and card reader ready and follow the on-screen instructions.


Contact your branch for more assistance or contact our Handelsbanken telephone customer support on:

0800 470 8000 or

+44 20 757 88247 from outside the UK.

24 hours a day, seven days a week.

When you have a new mobile phone

Activating a new device is simple
  1. Download the app onto your new device.
  2. Open the Handelsbanken app on your new device.
  3. Follow the on screen instructions to activate your new device (you will need your logon card and card reader to complete the activation).
Deactivating your old device
  1. Log in to Individual Online Banking at www.handelsbanken.co.uk.
  2. Navigate to the 'Mobile banking' section and click on 'Activated devices'.
  3. Select the phone which you will no longer use and click 'Deactivate'.

System requirements

Find out which operating systems and browsers are compatible with our online services.

Install security software on your computer

For your security, before you can use online banking you need to install Handelsbanken’s security software, called BankID. 

Online security

At Handelsbanken, we take online security seriously, and work tirelessly to protect your money, providing the latest security solutions. As you have responsibility for protecting your computer and your personal information, find out more about the steps you can take to keep your accounts secure online.