Individual Banking app

Manage your money on the move. Our app gives you the key features of online banking on the go, plus some unique features.
Get the app
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Get to know the Individual Banking app

  • Quick access to your accounts

    View balances and recent transactions.

  • Go paperless

    View digital account statements in the app.

  • Manage your payments and transfers

    View and manage Direct Debits and make international and domestic payments with a tap.
    Learn more about payments

  • Manage your cards

    View your PIN for your Debit and Charge cards. Activate new cards as soon as they arrive, freeze any you misplace and unfreeze if you find them again.

  • Get in touch with your branch

    Get a secure reminder of contact details for your branch or Customer Connect to ask about any aspect of your accounts or relationship with us.

  • Apple Pay

    Add your cards to your Apple Wallet in seconds, for quick, secure and safe payments.

Get the app here

Get started - set up and activate the app.
Get the app

Protecting your payments

When you’re paying someone new, Confirmation of Payee helps reassure you that you’re sending money to the right account holder.
Learn about Confirmation of Payee
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Use the app for safer shopping

You can use the app to approve online card transactions, and account alerts keep you up to date with account activity in real time.

Learn more about safe shopping
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FAQs

  • What do I have to do to start using the app?

    You need to be registered to use Individual Online Banking first. Our support page will tell you all you need to know.

  • Can the app tell me when money leaves my account?

    Yes. You can set up alerts to tell you when a Direct Debit, standing order or card payment comes out of your account. This is a great way to keep an eye on your account activity in real time.

  • Can it tell me when I’ve been paid too?

    Yes, it can. The app can send you a notification as soon as your account is credited - things like your salary being paid or a friend sending you money.

    It can also tell you when a card payment is refunded, and when any money you deposit at the Post Office is credited to your account.

  • Can I check my account statements in the app?

    Yes you can. You can view and download them. We’ll move them to your archive on Individual Online Banking after 18 months.

  • Can I use the app to approve card transactions when I’m shopping online?

    Yes. When you’re at checkout, you can choose to approve your purchase using the app. If you don’t want to do that, you can ask us to send you a one-time passcode.

    How to shop safely online
  • How do I make sure I’ve always got the latest app features?

    We’re always releasing updates and improvements to our app. Set the app to automatically update to make sure you’re always using the latest version.

  • What are the minimum system requirements to run the app?

    The operating systems that can run our apps, including Digital ID, are on our system requirements page. 

    System requirements