Telephone banking

Our Customer Connect team are experts in all things Handelsbanken. We’re here to support your branch with day-to-day queries, including outside branch hours.

We’re only a phone call away on 0800 470 8000. When you call us you’ll get straight through to a colleague, rather than an automated service.

We can help you with account and payment enquiries, fraud reporting, digital banking and apps, lost and stolen cards and much more.

Man on phone smiling

If you’re an individual banking customer, we can:

  • Check account balances and transactions
  • Set up, amend or cancel standing orders and Direct Debits
  • Set up instant transfers between Handelsbanken accounts
  • Set up UK and international payments 
  • Help with queries for debit and charge cards and transactions

If you’re a corporate banking customer, we can:

  • Help with queries for the business debit card and transactions
  • Check account balances and transactions*
  • Stop cheques* 
  • Cancel standing orders and Direct Debits*

*Please note, you'll need to be registered for Corporate Online Banking.

Contact us on:

Tel: 0800 470 8000
Outside the UK: +44 20 7578 8247

For fraud, lost and stolen cards and digital banking support, we’re here 24/7; for everything else it’s 7am - 10pm Mon-Sun.

FAQs

  • Can you help me make a payment to someone else?

    If you’re an individual customer we can help you:

    • Set up, amend or cancel standing orders and Direct Debits
    • Set up instant transfers between Handelsbanken accounts
    • Set up UK and international payments 

    If you’re a corporate customer and you’re having difficulties with Corporate Online Banking, we can help you stop cheques, cancel standing orders and Direct Debits.

  • Can you help me get started with online banking?

    Yes. Whether you’re an individual or corporate customer, we can help you order your log-on card and, once it’s arrived, get it set up.

  • Can you help me set up mobile banking?

    Of course. You need to be registered for online banking first. You can also get via the page below.

    Activate online banking
  • I’m registered for online banking but can’t access it. How can you help?

    We can talk you through the log-in process and help fix potential issues in real time, whether they’re problems with your internet connection or something else.

  • Can you help me make a payment?
    Yes - we can assist with any difficulties you’re having with keying payments in online banking. If you’re an Individual Banking customer we can make payments over the phone on your behalf.
  • Can you activate my new card?

    Yes, we can do that for you. 

  • I’ve lost my card. Can you help me?

    Yes, we can block your card until you find it again, then we can unfreeze it for you. If you're an Individual Banking customer, you can also do it yourself in the Individual Banking app.

  • My card isn’t working, can you help?

    We can. We’ll investigate the cause of the issue and help fix it.

  • I think I’ve been a victim of fraud, but my branch is closed. What can I do?

    Please call us at Customer Connect as soon as you suspect something’s wrong. We’ll be able to determine what happened and protect your accounts from further risk. We’ll also be able to talk you through the next steps.

Get started with online banking