Telephone banking

Our experienced Customer Connect team are on hand to help
  • Check account balances and transactions 
  • Set up, amend or cancel standing orders and Direct Debits
  • Set up UK payments
  • Set up transfers between Handelsbanken accounts
  • Set up international payments

Contact us

Individual Banking customers

Tel: 0800 470 8000
Outside the UK: +44 20 7578 8247

You can speak to a member of the Customer Connect team Monday - Sunday, 7am - 10pm (including UK bank holidays).

Customers using internal account transfers (GBP) will see account balances updated instantly. This applies only where both accounts are  Individual Banking accounts. 

External transfers using Faster Payments will adjust your available balance  immediately. Payments will show the actual transaction date on the customer's statement (in the transaction narrative), but any out of hours credit or debits will show a value date of the next available business day.

Corporate customers

Our Customer Connect team can now:

  • Help you with online banking
  • Provide Business Debit Card support
  • Provide balance and transaction information
  • Stop cheques
  • Give you information on your Direct Debits
  • Cancel any Direct Debits
  • Give you information on your standing orders
  • Cancel any standing orders.

General enquiries

Handelsbanken Customer Connect is also available 24 hours a day, seven days a week for lost and stolen cards, if you believe you have been a victim of fraud, digital banking support or for general enquiries.