Security for when you're shopping online

Security for when you're shopping online

As part of new regulations for all UK banks called Strong Customer Authentication (SCA), we are adding extra security features when you shop online, providing you with increased fraud protection

Verification code

When you pay for something online with your Handelsbanken Debit or Charge Card we may sometimes ask you to confirm that it is you using the card. No registration is required.

For the majority of payments, a Verification Code will not be needed and will only be sent to you on certain occasions.

Do we have your up-to-date mobile number?

Make sure that we have your up-to-date mobile number so that you can receive Verification Codes when shopping online. You can do this by logging into Online Banking, clicking on your name and selecting ‘My Settings’, and then selecting the ‘Contact Information’ tab, or by calling your branch who will be able to confirm or amend the registered mobile number we have for you.

How it works

When making a purchase online, checkout as usual by entering your Handelsbanken card details.
A verification screen will be displayed online asking for a six digit Verification Code. You will be presented with either of the following two displays (dependent on the Handelsbanken card you are using for payment).

You will receive a text message from ‘HBSecure’ to your registered mobile number with the Verification Code. The message will confirm the amount of your transaction, the last 4 digits of your card and a reference.

Enter the six digit Verification Code online to complete your transaction and press ‘Submit’

Important information

If you do not own a mobile phone, or live in an area with poor mobile signal coverage, please contact your branch.

FAQs

What should I do if I don’t receive a Verification Code?

First of all check you have signal and that your mobile phone number registered with us is up-to-date. You can do this by logging in to Online Banking, clicking on your name and selecting ‘My Settings’, and then selecting the ‘Contact Information’ tab. If you need to request a new code, you can do this up to three times by using the link provided on the secure pop-up screen on the merchant’s website.
How long do I have to enter my Verification Code to complete my payment?

Each unique Verification Code is valid for 4 minutes from the time it is generated. If your code expires you’ll need to request a new one by using the link on the secure verification screen. You can do this up to three times.
What should I do if I change my mobile phone number?

Please update your details using Online Banking. Your contact details can be found on the ‘ Contact Information’ page when you click on your name, and then ‘ My Settings’. For security you will need to sign this request using your card and card reader. If you don't have access to your card and card reader, you can contact your local branch during office hours or Customer Support from the UK on 0800 470 8000 or on +44 20 7578 8247 from outside the UK.

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