Activate online banking and the apps
Here’s how to get started with Handelsbanken’s online services, with some helpful videos and FAQs
Get started with online banking
The steps are the same for both Individual and Corporate Online Banking:
- Contact your branch to apply for online banking
The branch can help to activate Digital ID and will send you everything you need to get online, including the steps to set up, and receive, your log-on card and QR reader.
Find your branch - Choose your PIN
We’ll tell you how to choose your log-on card PIN. Once you’ve done this, we’ll post your new log-on card.
Choose PIN Opens in a new window - Log in
Once you’ve got your log-on card, you can log in to online banking for the first time, activate Digital ID and register for the Individual and Corporate apps.
Log in Opens in a new window
Get help logging in
Get help via the link below, contact your branch or ask Customer Connect for help on 0800 470 8000 (or +44 20 757 88247 from outside the UK).
Get started with the apps
To use the Individual Banking and Corporate Banking apps you’ll need to be registered for Online Banking first. Then, you need to:
- Log in to online banking, then choose your Personal ID
Click 'Mobile Banking', then 'Create or change Personal ID' and follow the instructions. - Choose your passcode
Next, click 'Create or change Passcode' in the same menu. - Download the app
Handelsbanken UK – Individual Banking app - App Store Opens in a new window
Handelsbanken UK - Corporate Banking app - App Store Opens in a new window
Handelsbanken UK – Individual Banking app - Apps on Google Play Opens in a new window
Handelsbanken UK – Corporate Banking app - Apps on Google Play Opens in a new window
You’ll need to activate the app on each device the first time you log in. Please have your log-on card and QR reader ready and follow the on-screen instructions.
How to activate the Individual Banking app
How to activate the Corporate Banking app
How to activate the app when you have a new mobile phone
You’ll need your log-on card and card reader.
- On your new phone, download and open the app.
- Follow the on-screen instructions.
Deactivating your old device
- Log in to Individual or Corporate Online Banking
- Navigate to the 'Mobile Banking' section and click 'Activated apps and devices'.
- Select the phone you no longer use and click 'Deactivate'.
FAQs
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Where can I see which devices have been activated?
You can view your activated devices in the Mobile Banking section of Individual or Corporate Online Banking.
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I use both the Individual and Corporate Banking apps - do I need to activate both?
Yes, you must activate each separate app you want to use.
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I have several mobile phones and tablets - do I have to activate the app on all of them?
Yes, you’ll need to activate the app on each device. You can activate the Individual or Corporate Banking app on up to 10 different devices. -
Do I have to activate the app each time I use it?
No, just the first time you log in on a particular device.
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Which phones and tablets can I use with the app?
Any phones and tablets running on iOS Opens in a new window and Android Opens in a new window are compatible, but each app store page will give you the latest OS you’ll need.
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Can I change my personal ID / 6-digit passcode?
You can change your personal ID and 6-digit passcode at any time in the Mobile Banking section of Individual or Corporate Online Banking. -
What's Digital ID?
Digital ID is an app that allows you to access online banking and approve transactions.
Learn more about the Digital ID app for Individual Online Banking Learn more about the Digital ID app for Corporate Online Banking -
What happens if I get locked out?
Please ask your branch or Customer Connect for help.
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