- Someone may call you claiming to work for your bank, branch or someone involved in processing payments.
- They may falsify the number that appears on the caller ID to make it look like it is your bank calling. This is called spoofing.
- They convince you that you’ve been a victim of fraud, then typically ask for banking security information such as: log-on card number, card reader response codes. They may try and convince you to transfer funds to a 'safe account'.
What to do
If you receive a phone call appearing to come from Handelsbanken and requesting personal information, don't share it and hang up.
Contact your branch or Handelsbanken Customer Support immediately.