If you’re unwell, and need support, please let us know. The sooner we know your situation, the quicker we can help.
We know that talking about your personal circumstances can be difficult, and you may be nervous about making the first contact. If you prefer, you can also log into your online banking account and send us a secure message. We’ll review it, without judgement, and call you to see if we can help.
We may be able to:
What we can offer will depend on your individual circumstances. If we can't help, we may be able to give you details of other organisations who can.
If you want help managing your money, or if you’re a carer who wants to support one of our customers, setting up third-party authority can help.
We offer various levels of authority, depending on the type of help needed. Ask us in branch for more information.
A power of attorney is a legal document that allows a trusted person to manage your money on your behalf. This may be needed if health issues mean you won’t be able to manage your own money in the future.
If you want to support someone who isn’t able to make their own decisions, a Court of Protection Order may be needed.
Here’s some practical support and guidance on how to put a power of attorney in place, or what to do if you’ve been asked to be an attorney.
If an unforeseen incident has caused our customer to be admitted to hospital, in need of immediate medical attention or temporarily incapacitated, please let us know.
If we’re aware of their circumstances we'll assess how we may be able to help in both the immediate and longer term.
If, for whatever reason, you’re receiving reduced pay, you may be worried about making your payments. Whether you’ve already missed a payment or are concerned that you may not be able to make future ones, speak to your account manager.
They can offer you tailored support that considers your personal circumstances and needs. Where appropriate, this could include agreeing a period of fully or partially reduced payments. To help us understand your full financial situation and get the right support in place, we may ask you complete our income and expenditure form.
MoneyHelper is an independent, government backed service which can help with living on a squeezed income, working out a budget, how to prioritise bills and payments, or accessing free debt advice.
The NHS website outlines the services that could help you take control of your health and wellbeing.
The Rethink Mental Illness website has comprehensive resources about living with a mental health issue, medications and the financial support available (such as benefit entitlement). Its Carers Hub also provides support for anyone wanting to support someone with a mental health issue.
Macmillan provide dedicated, ongoing support to those living with cancer.
Their website contains information about treatment and support through both their online community and their trained Macmillan Buddies. Macmillan also provides support for carers.
Samaritans provide support for anyone who is struggling to cope. If you’re having a difficult time, or worried about someone else, you can contact their helpline 24/7.