Help with logging in
Install BankID
When do I need BankID?
You only need BankID when using card reader with cable.
Troubleshooting BankID
1. Check the card reader
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- Insert the log on card into the card reader and check that you see a dashed line on the card reader display. If not, see below for further instructions
- Open the BankID application on your computer and check that your name is shown in the BankID application
- Try to log in to online banking
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- If the driver for the card reader is not already installed, , and follow the instructions on step 2
- Insert the cable in a different USB port on the computer to check if three rectangles appear on the card reader display, if not;
- If you have another suitable cable, connect it into the card reader
If three rectangles appear in the card reader display, try to log in to online banking. -
One rectangle indicates hardware related problems
- Insert the cable into a different USB port to see if you get more than one rectangle on the card reader display
- If you have another suitable cable, connect it into the card reader
- If you still get one rectangle, contact Handelsbanken's to order a new card reader and cable
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Due to an error in the Windows 10 1903 update, some card reader software might need to be re-installed.
Download the following correction file to re-install the impacted software.
Restart the computer and try to log in again.
(To find out which version of Windows you have click on Window icon (or Start) in bottom left hand corner of screen then type "winver" in the search box and press Enter. You should see the About Windows box with your Windows version information.)
2. Try a different browser
Other issues
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If a blank page comes up when you try to log in to Handelsbanken with a card reader connected by cable, the solution may be to restart the security application.Do the following:
- Close all open browser windows. In the system tray in the bottom right corner of the screen you will find the icon for the BankID Security Application. Right click on the icon and select 'Exit'
- Click on Start (Windows or Mac icon) and click on the BankID Security application from your programs list to start the application
- Remove your card from the card reader and then insert it again
- Start your browser and try logging in again
If this still doesn't resolve the issue, the solution may be to . -
If your personal banking ID does not show when you log in, the reason is usually that our security application and your browser are not communicating correctly.
Please try the following:
- Close all open browser windows
- In the system tray in the bottom right of the screen you will find the icon for the BankID Security Application. Right click on the icon and select 'Exit'
- Unplug the card reader from the computer and remove your card
- Plug in the card reader and insert your card
- Start your browser and try logging in again
If this does not work you should try to reinstall the security application. When the installation is complete close all open browser windows, put the card in the card reader and try logging in again.
Videos: how to log in
Help and support
Technical support
If you are experiencing technical difficulties and need to speak to someone in our Customer Connect Team please call us on:
0800 470 8000 from the UK
or +44 20 7578 8247 from outside the UK
Audio card reader
The audio card reader is a helpful device for your online banking services if you are visually impaired. Here you will find information about its features and how to get started.