Handelsbanken

Help with logging in

Install BankID

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If you want to log in using your card reader with the cable you will need to Install BankID.

When do I need BankID?

You only need BankID when using card reader with cable.

Troubleshooting BankID

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Before you can log in to the card reader with the cable, you will have to install the BankID software and the driver for the card reader. To install the software, please visit one of the links below:
If the BankID application is already installed on your computer and you are still experiencing difficulties, follow the steps below:

1. Check the card reader

Unplug the cable from the card reader. Connect the card reader again and check the number of rectangles shown in the card reader display. See below for what to do in each case:
    1. Insert the log on card into the card reader and check that you see a dashed line on the card reader display. If not, see below for further instructions
    2. Open the BankID application on your computer and check that your name is shown in the BankID application
    3. Try to log in to online banking
    1. If the driver for the card reader is not already installed, , and follow the instructions on step 2
    2. Insert the cable in a different USB port on the computer to check if three rectangles appear on the card reader display, if not;
    3. If you have another suitable cable, connect it into the card reader
    If three rectangles appear in the card reader display, try to log in to online banking.
  • One rectangle indicates hardware related problems
     
    1. Insert the cable into a different USB port to see if you get more than one rectangle on the card reader display
    2. If you have another suitable cable, connect it into the card reader
    3. If you still get one rectangle, contact Handelsbanken's to order a new card reader and cable
  • Due to an error in the Windows 10 1903 update, some card reader software might need to be re-installed.

    Download the following correction file to re-install the impacted software.

    Register file

    Restart the computer and try to log in again.

    (To find out which version of Windows you have click on Window icon (or Start) in bottom left hand corner of screen then type "winver" in the search box and press Enter. You should see the About Windows box with your Windows version information.)

2. Try a different browser

If you still have trouble logging in, try to log in using another browser. Also, make sure you meet the . If none of the troubleshooting solutions have solved your log-in problems, reinstall the BankID security application. Follow the links below.

Other issues

  • If a blank page comes up when you try to log in to Handelsbanken with a card reader connected by cable, the solution may be to restart the security application.
     
    Do the following:
    • Close all open browser windows. In the system tray in the bottom right corner of the screen you will find the icon for the BankID Security Application. Right click on the icon and select 'Exit'
    • Click on Start (Windows or Mac icon) and click on the BankID Security application from your programs list to start the application
    • Remove your card from the card reader and then insert it again
    • Start your browser and try logging in again
    If this still doesn't resolve the issue, the solution may be to .
  • If your personal banking ID does not show when you log in, the reason is usually that our security application and your browser are not communicating correctly.

    Please try the following:

    • Close all open browser windows
    • In the system tray in the bottom right of the screen you will find the icon for the BankID Security Application. Right click on the icon and select 'Exit'
    • Unplug the card reader from the computer and remove your card
    • Plug in the card reader and insert your card
    • Start your browser and try logging in again

    If this does not work you should try to reinstall the security application. When the installation is complete close all open browser windows, put the card in the card reader and try logging in again.

Videos: how to log in

The following videos show the steps you need to follow to log in, either with the cable or without the cable, for both Individual Online Banking and Corporate Online Banking.
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Technical support

If you are experiencing technical difficulties and need to speak to someone in our Customer Connect Team please call us on:

0800 470 8000 from the UK

or +44 20 7578 8247 from outside the UK