The awards and recognition that we have received highlight the success of our decentralised model and customer-focused approach.
Awards and recognition
Number one for customer satisfaction
Our success rests on strong relationships with satisfied customers, and we continuously strive to improve the products and services we offer. That’s why we are delighted to have been rated top for satisfaction 12 years running in an independent satisfaction survey for personal and business banking customers (EPSI Rating, 2009-2020). We have also come top in four of of five categories in the most recent Independent service quality survey results for SMEs (carried out by BVA BDRC on behalf of the Competition and Markets Authority).
View Independent Service Quality Survey results
The Telegraph Business Club - Handelsbanken film
On the 24 February 2020, The Telegraph's Business ClubOpens in a new window published a film on Handelsbanken. The Telegraph's Business Club aims to inform and offer interesting business insights to small and medium-sized enterprises. The film explores Handelsbanken's decentralised business model and long-term sustainable values.
Humane Capital: Handelsbanken case study
Best Private Bank
Financial Times and Investors Chronicle Wealth Management Awards 2018
FT and Investors Chronicle readers' voted us 'Best Private Bank' for the sixth time in the past seven years.
The number of Handelsbanken customer respondents was too low to qualify for the 2019 shortlist.
Our customer-led approach to personal banking and wealth management was recognised again at the FT and Investors Chronicle Wealth Management Awards 2018 where we were named 'Best Private Bank', acknowledging our commitment to bespoke customer solutions and high service levels in local communities nationwide.
We were previously awarded the title of 'Best Private Bank' at the 2012, 2014, 2015, 2016 and 2017 Financial Times and Investors Chronicle Wealth Management Awards.
One of the safest banks in the world
Handelsbanken is one of seven joint top-scoring banks in Global Finance magazine's 2020 ranking of the world's safest commercial banks.
Banks were selected through an evaluation of long-term foreign currency ratings—from Moody’s, Standard & Poor’s and Fitch—and total assets of the 500 largest banks worldwide.
For commercial banks to qualify for this ranking, they must not be majority owned by government or regional authorities.
Global Finance magazine is a monthly magazine covering the economy and the political and financial situation worldwide.