Our flat structure creates unique and long-term career paths for all our employees. Individuals are encouraged to develop a lasting career at Handelsbanken, which is aligned with the long-term relationships we have with our customers. Career paths may be diverse, with many colleagues taking the knowledge and experience they have gained through supporting customers in a branch into a range of specialist support areas of the bank. This helps us to deliver the single-minded focus on customer satisfaction that runs through the bank.
Working ethically is of utmost importance to us: our focus is on building customer relationships, free from product campaigns, sales targets or short term bonuses. All our employees are respected and trusted with everyday decision-making power. This approach is summed up in a quote from our book of corporate values: ‘Our advice must always be what is best for the customer, not what is most profitable for the bank at that time.’