Banks miss out on £9.3bn by using chatbots
Seven out of ten Britons hate dealing with chatbots and are cancelling or switching services when they can’t speak to a human – potentially leading to huge losses in revenue.
Seven out of ten Britons hate dealing with chatbots and are cancelling or switching services when they can’t speak to a human – potentially leading to huge losses in revenue.
Pernille Sahl Taylor
Chief Communications Officer
020 7578 8190
07767 162563
Jamie Douglass
External Affairs Manager
07773 727032
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