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Latest news

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Banks miss out on £9.3bn by using chatbots

Seven out of ten Britons hate dealing with chatbots and are cancelling or switching services when they can’t speak to a human – potentially leading to huge losses in revenue.

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Pernille Sahl Taylor
Chief Communications Officer
020 7578 8190 
07767 162563

Jamie Douglass
External Affairs Manager
07773 727032

News and media

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Awards and recognition

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Find out more about Handelsbanken's awards and recognition, including video content offering an insight into our business model and values.