Ratings and recognition

Our commitment to doing banking differently is reflected in high levels of customer satisfaction, a strong and stable bank, and the recognition we continue to receive across many areas of our bank.

Consistently high customer satisfaction
Recognised as Europe’s safest commercial bank
Consistently strong credit ratings
Leading sustainability credentials

Our customers come first

Unlike many banks, our colleagues work to exceed our customers’ expectations rather than for bonuses and incentives. We believe that delivering the best possible service works for everyone; putting customers’ interests ahead of profit means we have some of the most satisfied customers in British banking.

We participate in an independent survey of British bank customers’ satisfaction, delivered by EPSI Rating Group (2009 -2025) and have been rated top for 17 years, that’s across personal and corporate banking.

We have also been named as the most recommended provider for relationship / account management for SMEs by the Competition and Markets Authority's Independent Service Quality Survey (February 2026).

Strong and stable

Our financial strength and stability comes from a prudent approach and a focus on sustainable growth. Our strong financial position is reflected in our high credit ratings and as Europe’s safest commercial bank, we’re among the best capitalised banks. With substantial reserves, our customers can expect protection and stability in an often ever-changing financial environment.

Serious about sustainability

Sustainability runs through all we do, from helping customers on their net zero transition, to our own operations. We’re proud if the recognition we’ve received, with ratings that put our sustainability credentials among those banks ranked top in the world.

MSCI AA ESG rating¹:
Regularly among top performing banks

Sustainalytics rating of ‘Low Risk’²
Top 8% of industry globally

Fossil Fuel ‘Gold’ scorecard award³
1 of only 3 banks globally

Find out more about our commitments and initiatives at handelsbanken.co.uk/sustainability

¹ MSCI AA ESG rating www.msci.com Information correct as of June 2026

² Sustainalytics rating www.sustainalytics.com Information correct as of August 2025

³ Awarded ‘Gold Medal’ for policy on Fossil Fuels (by the Centre for Climate Finance & Investment at Imperial College Business School, supported by the Carbon Tracker Initiative in 2023

Handelsbanken in publications

Our unique approach to banking has featured in business and academic publications that explore how organisations can really succeed when they put customers and colleagues first. See examples below: