We have a complaint handling procedure that is designed to resolve complaints fairly and efficiently.
How do I complain?
Your local branch is best placed to ensure your complaint is managed and resolved in a timely manner. To make a complaint you can write, call or (if you would prefer to talk to someone in person) you can visit a branch.
If your complaint is in relation to your branch manager you can raise the matter with the Bank's District Management team, who will arrange an independent review of your complaint to be undertaken. To find your District Management team contact, please call the Handelsbanken Customer Connect team on 0800 470 8000, or if you are abroad: +44 20 757 88247.
You can also contact us directly using the below form: