Contact us

Whether you need to reach your local branch or our telephone banking team, it’s easy to get in touch. You’ll always speak to a person, never a chatbot and we won’t keep you waiting in endless call queues.
Woman working on laptop

Stay alert to fraud

Fraudsters might direct you to look at this page to convince you that it’s us calling. We’ll never direct to this page to prove that we’re calling you.

How to contact us

  • Branch Contact our teams directly, Monday to Friday, 9am to 5pm

    Find your branch

  • Telephone Day-to-day banking support from our Customer Connect team, 7am to 10pm every day

    0800 470 8000

  • Handelsbanken Corporate Purchasing Card Our partners at Lloyds can help with your queries

    0800 092 7250

  • Email Reach us on email and a colleague will get back to you within 48 hours

    Email us

FAQs

  • Can I speak directly to my relationship manager?

    All our relationship managers will share their direct contact details with you. If you don’t have them you can always reach them in branch.

    Find your local branch
  • How can the telephone banking team help me?

    Our Customer Connect team can help with the following:

    • General enquiries 
    • Everyday banking requests
    • Lost or stolen cards 
    • Fraud concerns
    • Digital banking support

    Find out more via the link below.

    Telephone banking
  • What if I need to contact the bank after 10pm?

    For fraud, lost and stolen cards and digital banking support, we’re here 24/7; for everything else it’s 7am -10pm Mon-Sun. We’ll deal with any other requests or queries within 24 hours of your call.

  • Will I be charged for my call?

    If you’re calling from the UK 0800 numbers are free to call from UK landlines and mobiles. We recommend contacting your provider to check if you’ll be charged if you’re calling us outside of the UK.

  • What If I'm calling outside the UK?

    If you're calling outside the UK you can reach us on the following numbers:

    +44 207578 8247

    Corporate Purchasing Card queries

    +44 1908 544059

Complaints and feedback Help us improve

  • Do you have a complaint?

    While we aim to deliver excellent service to all our customers, if you feel we’ve not met your expectations, here’s how to make a complaint.
    Customer complaints

  • Do you have feedback for us?

    We value your opinion, good or bad, or any experiences you have had dealing with us.
    Leave your comments

Further information

UK head office

25 Basinghall Street
London
EC2V 5HA

Tel: 020 7578 8000

Media contacts

Pernille Sahl Taylor
Chief Communications Officer
020 7578 8190
07767 162563

Jamie Douglass
External Affairs Manager
07773 727032