For Small and Medium Enterprises (SMEs): Click here to find out how you can open an account, and what information and documents you need to give us to open an account.
For non-SMEs, we do not publish information about how you can open an account, or what information and documents you need to give us to open an account.
How quickly do we open business current accounts?
We give customers an account number and enable them to start paying into the account:
- the same day, for 0% of customers;
- on average, in 40 days; and
- within 150 days for 99% of customers.
These figures are based on the time taken from our receiving all the information and documents we ask for here, in a case where we don’t need any further information or documents to open the account.
N.B: The time taken to open some accounts has been impacted by the coronavirus pandemic.
How quickly do we give customers a debit card? (calculations based on accounts opened for new and existing customers)
Once an account is open, we give customers a debit card:
- the same day, for 1% of customers;
- on average, in 7 days; and
- within 20 days for 99% of customers.
N.B: The time taken to issue some debit cards has been impacted by the coronavirus pandemic.
How quickly do customers get internet banking? (calculations based on accounts opened for new and existing customers)
Once an account is open, customers have internet banking:
- the same day, for 34% of customers;
- on average, in 4 days; and
- within 31 days for 99% of customers.
How quickly is an overdraft available? (calculations based on accounts opened for new and existing customers)
Once an account is open, the overdraft is available:
- the same day, for 0% of customers;
- on average, in 6 days; and
- within 6 days for 99% of customers.