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Customer testimonials about Chesterfield

What our customers say about us.

Customer testimonials

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''I was asked recently by a client to describe Handelsbanken, who they were and why I bank with them both personally and as a business.  

Firstly, I found myself smiling, I am not sure many people have that reaction when they think of their bank, but I certainly do. 

Their approach is everything you want a bank to be. You have genuine conversations with people that take the time to understand you and your needs, be it personal or business. They listen, challenge where appropriate and always try to understand how and where there is opportunity to help. 

The level of customer service I/we have received is unrivalled, not just in comparison to other banks we have used previously, but across the board. Switching both personal and business accounts was seamless and the levels have never dropped.  

In many ways I don’t see Phil, Andy, Cheryl and the rest of the team as just a our bank, but more of an extension of our business. They are valued and trusted partners who contribute to the success of our business." 

Mark Ross
Redbrik Estate Agents

"Moving banks for any company is a task rarely undertaken. After over 20 years with the same high street bank, with the last 3 years discussing and pleading for them to reverse their 'we do not want your type of business' approach, we made the bold decision to move to Handelsbanken Chesterfield.

We are delighted with Handelsbanken and their banking model. Local branches, with local managers who make decisions, backed by modern technology. We are a forward looking company embracing all the latest technology to help our business but we are pleased to go back to old fashioned banking values of friendship, courtesy, support, professionalism, and being treated as their most important customer.

Andy, Phil and Claire have made Handelsbanken Chesterfield a professional decision making branch with a human face. Our faith in the banking system has been restored."

Andrew Willis
WJ Hiscock and Son Ltd
Commercial Property Investment Company

"We moved our personal accounts to Handelsbanken just under 2 years ago and it became clear to us very quickly that the service being experienced was on a different level to our previous bank. We subsequently moved some of our business accounts over to Handelsbanken 6 months later.

Our business success is driven by delivering a customer service that is better than our competitors. I am delighted to say that Handelsbanken have a business ethic and approach to customer satisfaction that is second to none in the banking sector.

In short, Phil Walker and his team have taken banking back to the day when service and customer satisfaction were king. It's such a refreshing change in this world of call centres and the internet to deal with a courteous and genuine team of people.

Keep up the good work."

D. & C. J.
Individual Banking customers
DCJ Group Insurance and Risk Management Ltd

"The prospect of transferring a company’s banking to a different organization is daunting, but with Handelsbanken it was different. 

We were becoming increasingly disillusioned by our bank’s deteriorating service and communication. There seemed little benefit in moving to another high street bank, as reports about the lack of customer service seemed to be consistent across all the banking brands. 

We were approached by Handelsbanken and were willing to listen, because of the possibility of becoming involved in a different style of banking. The approach evolved into a transfer, that was far from daunting, and we have now enjoyed two years of this different style of banking. 

The service and communication is exemplary. The working relationship with all staff members is excellent and you have never contacted “the wrong department”. We are looked after in a helpful, friendly and professional manner. The banking technicalities work well, with an excellent online and administrative system. 

Banking has become easy." 

Nigel Godwin 
Joint Managing Director 
AGW Electronics Limited 


"We are absolutely delighted with the service we have had since moving to Handelsbanken a year ago and are particularly impressed with the level of service and diligence. It is great to have individuals who we speak to and have no hesitation in recommending Handelsbanken.”

N.H. & S.B., Chesterfield
Individual Banking customers

"I had banked with my previous bank for over 40 years but their culture and service had reached such a low point that I had lost confidence in them.

Joining Handelsbanken has been the opposite experience. Personal and professional in everything they do. They are a modern bank with exceptional customer care and service. They have decision makers in the branch rather than having to refer every decision to a regional or head office. What a refreshing change!

I have no hesitation in recommending Handelsbanken Chesterfield."

P.B. , Chartered Accountant
Individual Banking customer


"I would like to take this opportunity to say that the quality of service offered by Handelsbanken since our first contact has been highly impressive. The few times I have requested support it has been fast and efficient.

It makes a pleasant change to deal with a company that takes pride in providing a first class service. 

Every aspect of your service has been beyond reproach and every member of staff has been courteous and reliable.Your level of service is superb and genuine. Please don’t change."

S.G.
Individual Banking customer

"Personal banking at its best...

Since switching our personal accounts to Handelsbanken we can’t praise the bank and the team enough. This is personal banking at its best. There is always someone knowledgeable to speak to if ever you do need a question answered and this is where it’s at its finest; as you get to speak to the right person who deals with your query or request immediately and provides outstanding customer care. Nothing is too much trouble or too small a problem.

In addition, the on line banking couldn't be easier to use, with simple procedures and most importantly we can clearly see that strong security measures are in place. Especially the secured method of sending emails saving time and enabling us to make changes to our accounts without too much fuss. It is a refreshing change from all the problems associated with modern banking; such as call centres and animated answering systems!

Thanks once again for everything you and your team have provided over this past year..."

T. & R. L. 
Individual Banking customers