Customer testimonials about Darlington

What our customers say about us.

Customer testimonials

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"My old mortgage broker let me down five days ahead of a property coming up at auction, with little hope of finding a solution at this late stage I was introduced to my account manager at Handelsbanken. Handelsbanken's personal approach, taking into account the wider nuance of my situation, allowed a much more bespoke decision to be reached and I was able to buy the property. Handelsbanken's in branch approach was refreshing. I had known this house since I was a child and had long wanted to acquire it as my home, without Handelsbanken's help this would not have been possible."

Individual Banking customer

"We have worked with Handelsbanken since they first opened their Darlington branch and have always had a good relationship with the team, and especially having our manager available at the end of a telephone.

We are impressed by the level and promptness of the personal service and would have no hesitation in recommending them"

Corporate Banking customer

“We have been a Handelsbanken customer for over 10 years now since moving from a well-known High Street bank for both our personal and business banking. We initially started with Handelsbanken’s Stockton branch then moved to Darlington when they opened a branch here to be with their ethos of a local branch. They provide a personal touch and absolutely outstanding customer service. There is no call centre - just your private banking manager and support staff who are always there for you.  

The single most important thing I like about Handelsbanken is that they treat you and your business as individuals and everything is looked at in a bespoke way. I have always received the best level of service from them and would highly recommend any individual or businesses who are not happy with their current bank to make the move; it will be one of the best things they can do.”

Individual and Corporate Banking customer

"Having enjoyed the benefit of working with the team at Darlington Handelsbanken for five years now, I cannot recommend them highly enough. I feel that it is a genuine partnership; they stay in touch to understand my needs and always go the extra mile to meet these quickly and efficiently. Fast, dependable, and approachable. And bespoke solutions. It's banking like I've never known it before."

Individual Banking customer

''I would like to take this opportunity to thank you all at Handelsbanken for your continued support and customer service. We moved our accounts from a well-known high street bank at the beginning of 2021 and wished that we had made the leap much sooner. Handelsbanken provides a personal touch that we have not seen with personal or business banking in a very long time. I can contact an individual directly rather than sitting on hold to a call centre and we are treated as valued customers. We are particularly impressed with our account manager and would like to thank her again for all she has done to make this transaction effortless and smooth. We will continue to recommend you and Handelsbanken to anyone who is considering making a move from their current bank. We appreciate your hard work.''

Individual Banking customer

"I have been a Darlington Handelsbanken customer for five years and throughout that period have found that their outstanding customer services, personalised approach, and proactivity in ensuring their services meet my differing needs over time has been simply outstanding. Every member of the team epitomises the unique company culture and ensures that as a customer you receive the very best level of service. I fully recommend their personal and business banking services as well as their financial advisory services, they really do make sure that you are supported “in the round”."

Individual Banking customer

"I have switched to Handelsbanken following a friend's recommendation and also because I felt that the approach of Handelsbanken, being a local relationship bank with customers' satisfaction at the heart of what they do, was what I needed.

I contacted the Darlington office of Handelsbanken and was impressed, immediately, by the friendliness and efficiency of its operation. After a period of due diligence, my transfer to the Bank was completed with great understanding and without any problems. The personal touch afforded to me by Handelsbanken has been superb and I am delighted that I made the move."

Individual Banking customer