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Customer testimonials about Darlington

What our customers say about us.

Customer testimonials

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“We have been a Handelsbanken customer for over 10 years now since moving from a well-known High Street bank for both our personal and business banking. We initially started with Handelsbanken’s Stockton branch then moved to Darlington when they opened a branch here to be with their ethos of a local branch. They provide a personal touch and absolutely outstanding customer service. There is no call centre - just your individual banking manager and support staff who are always there for you.  

“The single most important thing I like about Handelsbanken is that they treat you and your business as individuals and everything is looked at in a bespoke way. I have always received the best level of service from them and would highly recommend any individual or businesses who are not happy with their current bank to make the move; it will be one of the best things they can do.”

Individual and Corporate Banking customer


''I would like to take this opportunity to thank you all at Handelsbanken for your continued support and customer service. We moved our accounts from a well-known high street bank at the beginning of 2021 and wished that we had made the leap much sooner. Handelsbanken provides a personal touch that we have not seen with personal or business banking in a very long time. I can contact an individual directly rather than sitting on hold to a call centre and we are treated as valued customers. Kayleigh, we are particularly impressed with you and would like to thank you again for all that you have done to make this transaction effortless and smooth. We will continue to recommend you and Handelsbanken to anyone who is considering making a move from their current bank. We appreciate your hard work.''

Individual Banking customer


"I have been a Darlington Handelsbanken customer for five years and throughout that period have found that their outstanding customer services, personalised approach, and proactivity in ensuring their services meet my differing needs over time has been simply outstanding. Every member of the team epitomises the unique company culture and ensures that as a customer you receive the very best level of service. I fully recommend their personal and business banking services as well as their financial advisory services, they really do make sure that you are supported “in the round”."

Individual Banking customer