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Customer testimonials about Edinburgh East

What our customers say about us.

Customer testimonials

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“The process of switching banks to Handelsbanken has been a hugely positive experience. The process was simple and straightforward and we now benefit from personal service from a team who know our business and more importantly, know us. 

“Responsive, friendly, and supportive are words you don’t usually associate with banking; the team at Handelsbanken Edinburgh East branch are all that, and on hand to help – when we need it.”   

Corporate Banking customer 


“I chose Handelsbanken because it’s the bank of the future: highly secure, technologically advanced, and above all, human. It’s run for people, by people who are empowered to make decisions. 

“Having an account manager at a branch, always willing and able to help is reassuring, refreshing, and efficient. I like that they use technology to enhance my customer experience, not to take short cuts.” 

Individual Banking customer


“We moved all our business bank accounts to Handelsbanken in late 2017 after the bank creatively and successfully supported us in financing for a new acquisition. Their customer services then and now has been exemplary. It is a huge advantage that when we contact the bank, we know who we are speaking to, have met them all and they know our business. I would not hesitate to recommend them to others.”

Corporate Banking customer


“Our experience with Handelsbanken has been excellent. My whole family moved to them a few years ago and we have not been disappointed. They keep it simple and are both responsive and proactive. 

“Their service is personal and tailored to each of us. Helpful and supportive, they are the human face of banking.”

Individual Banking customer


“Handelsbanken has been a breath of fresh air, without having to deal with a computer animated answer phone. The best and only way of describing it is a private banking service. Service is second to none. I would put my success down to Handelsbanken believing in me and backing myself and my business.”

Corporate Banking customer


“We left our high street bank three years ago after 30 years as their service had become so anonymous, remote and unhelpful. What a difference we have experienced since moving to Handelsbanken. A truly personal, human service where we are known and feel valued. The service is exceptional and I would highly recommend Handelsbanken to anyone.”

Individual Banking customer 


“I had heard about Handelsbanken from a friend after commenting on the lack of personal service at my old bank. After an informative meeting, I decided to change my bank. 

“The experience was very straightforward and all the work, including dealing with standing orders and direct debits was done for me. Since moving, I have been able to contact a named member of the branch who is always helpful and quickly deals with any matters that arise. I recommend Handelsbanken for its personal service.”

Individual Banking customer