Customer testimonials about Inverness

"The service we have received from the team at Handelsbanken has been excellent.

The whole process of switching from our previous bank was a breeze and everything was dealt with swiftly. The team understood all the requirements we had as a business and our legal structure which helped set up an account that was just right for us. Having someone available locally and just a call or an email away is so important. Any issues we have had have been resolved there and then.

I would not hesitate in recommending Handelsbanken to anyone that is looking to move banks and help grown their business. It has been a pleasure dealing with them."

Corporate Banking customer

"Handelsbanken are a breath of fresh air in the present day banking environment. It's great to have local managers who know your business and have the power and authority to make decisions. It's also fantastic to call the branch and speak with whoever you need to virtually instantly without the usual call centres or phone menu systems. 

Our experience with Handelsbanken so far has been superb and we would have no hesitation recommending them to anyone. The team have all been super helpful and the switch over was dead easy. 

The only regret is not moving banks years ago!"

Corporate Banking customer

"Taking a step back to a more traditional method of banking has been a great leap forward for our business and being able to speak to someone with the authority to make decisions is a huge benefit. 

I am delighted with the service I have received from Handelsbanken and look forward to a lasting relationship."

Corporate Banking customer

"Handelsbanken is the bank I have been longing for. Real people who properly understand business requirements, who will come and see you face to face and will strive to meet your needs. 

I heartily recommend them."

Corporate Banking customer

"Our business moved to Handelsbanken and have never for a moment regretted it. 

The branch ethos of having decisions made by managers in situ really suits us. If an opportunity arises, we know who we can talk to and also know that the response will be rapid and considered. 

We have found the team very helpful and receptive. They both make great effort to understand and support our business and we look forward to a long relationship together."

"After trying, and failing, for four weeks to open up a new business account with a well known high street bank, we decided to contact Handelsbanken. We had heard they provide an old fashioned face to face banking service rather than the faceless at the end of a telephone service most banks seem to be promoting. 

We have had continued contact with the local branch and are delighted with this high level of personal service. 

As our business grows and develops we know we have established a trusted relationship with Handelsbanken who will be able to assist our firm long into the future."

"When you have a new business idea it’s hard to make people listen, or to find people who can share your enthusiasm. But that's precisely what the team at Handelsbanken did for us.

The entire team take time to deal with you on a personal level, and have taken the stress out of banking. They take the time to get to know their customers, always look at the bigger picture rather than just ticking boxes, and are an absolute pleasure to deal with.

We would highly recommend the Inverness Handelsbanken Team to everyone, for both business and personal banking. A well-kept secret is that they make the best tea - an essential skill when dealing with customers!"

"After many years of dealing with separate banks for both business and personal, I was becoming increasingly disillusioned with having to rely on contact centres and phone based apps.

After much deliberation, I decided to go with Handelsbanken in Inverness for both my business and personal accounts and trusted them to provide the hassle free service they promised in terms of transferring all payments across. They were as good as their word and the whole process was complete with no issues at all. They kept me in the loop at all times and if there ever are any queries you have during the switch, you are speaking directly to the local branch who open, hold and service your accounts.

After all the horror stories you hear about switching banks, it could put you off but don't let it. The team at Handelsbanken Inverness take the pain out of the process completely and the ongoing service is genuinely second to none."

"We had heard good things about Handelsbanken from articles in the press and when we heard that a branch was going to open in Inverness we made contact. That contact confirmed that Handelsbanken do things differently and provide the support that any business needs, professionally and speedily. The challenge of moving to a new bank is always going to create some issues, but all of these were dealt with without any hassle. 

The main reason for moving to Handelsbanken was to have a personal point of contact and know the person who was managing our account. And for them to know us, rather than just looking at the financials for the company. This is what makes Handelsbanken different from the other high street providers, and we are delighted with the exceptional service and support they provide to us. 

It is a pleasure to do business with them."

"Having been in business for 44 years and banking with the same major Bank, we were becoming increasingly disillusioned by the unwanted and unnecessary pressures that were being placed upon us by them.

The welcome that was received from the Inverness team from Handelsbanken was special and reminded us of what the Banking world used to be like in our earlier years of trading. The transfer of our existing bank accounts to Handelsbanken was effortless and made easy by the team and the day to day operations are simple and very secure.

We are delighted with the change and are well satisfied that we are being looked after locally by real people who take an enthusiastic and genuine interest in the present and future well-being of our businesses."

"Having heard nothing but good reports from Swedish relatives, press articles and from Aberdeen customers, I called that branch to open an account but was advised that Handelsbanken’s ‘town spire’ ethos and concentration on local service prevented that possibility. I was therefore delighted when the Inverness branch was established and even more so when I learned that my previous banking manager would be so once again. 

The friendly service we have received from our dedicated account manager and his entire team has lived up to all our expectations. Nothing is too much trouble and every request is attended to efficiently and extremely promptly. I have also found it to be invaluable to be able to speak to someone you know personally and have them attend to the matter without recourse to a dreaded call centre. 

I would not hesitate to recommend Handelsbanken in Inverness for both business and personal accounts as their customer orientated service is impossible to fault."

"After banking with the same high street bank for 26 years I found myself disillusioned by the impersonal trend which was developing. Intrigued by the Handelsbanken model and impressed by the published customer satisfaction survey results I felt it was time to give Handelsbanken a try.

Could I hope to receive the sort of personalised service and individually tailored products that many banks used to give? Well I wasn’t disappointed. Banking with Handelsbanken has been like a breath of fresh air. 

The team in Inverness could not have been more helpful. The migration went smoothly and Hamish and Brian were very helpful in setting up the most suitable funding package for our latest hotel development. 

We have received prompt and efficient service where nothing seems too much trouble. I would have no hesitation in recommending Handelsbanken to other businesses."