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Customer testimonials about Inverness

What our customers say about us.
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"The service provided by John has been absolutely excellent throughout the switch to Handelsbanken, especially considering the various changes in circumstance that occurred during the process.

I would also like to express our appreciation to your bank for having the needs of the customer foremost in its sights. We had contacted four of the "big" high street banks all of whom showed no interest whatsoever in our need to get a bridging loan/mortgage. 

What we wanted was not on their product list and they showed no inclination whatsoever to offer a bespoke solution for our needs. I suspect also that even if one of them had shown interest it would not have come to fruition as we would have been considered as "too old" to qualify for a mortgage/loan. This was another aspect of your first class attitude and service.

As a result I would not hesitate to recommend Handelsbanken to whoever has a similar requirement."

NG and JG, Inverness


“It has been a breeze moving from a complicated structure within my current bank to Handelsbanken.  We are now dealing with one person in-house, making the whole process so much easier.  I have been very impressed with the level of service provided by my advisor at Handelsbanken and I look forward to many years of a happy partnership.”

Mohamed M Ali 
Director, Ali & Sons Holding Ltd

“The move to Handelsbanken has been a breath of fresh air, opening my eyes to what proper customer service from a bank is all about.”

Jim Main
Director, Caintech Limited & Northern Survey Supplies Ltd

"Handelsbanken are a breath of fresh air in the present day banking environment.  It's great to have local managers who know your business and have the power and authority to make decisions.  It's also fantastic to call the branch and speak with whoever you need to virtually instantly without the usual call centres or phone menu systems. 

Our experience with Handelsbanken so far has been superb and we would have no hesitation recommending them to anyone.  Brian, Hamish, Craig and Diane have all been super helpful and the switch over was dead easy. 

The only regret is not moving banks years ago!"

Gerry Verner, Managing Director, Excel Scotland Ltd.


"Taking a step back to a more traditional method of banking has been a great leap forward for our business and being able to speak to someone with the authority to make decisions is a huge benefit. 

I am delighted with the service I have received from Handelsbanken and look forward to a lasting relationship."

Ronald Munro Ferguson, Novar Estate

"Handelsbanken is the bank I have been longing for. Real people who properly understand business requirements, who will come and see you face to face and will strive to meet your needs. 

I heartily recommend them."

Sir John Lister-Kaye D.Sc., D.Univ., FRSGS., OBE
Founder Director, Aigas Field Centre Ltd.


"The Loch Ness Coffee Co moved to Handelsbanken and have never for a moment regretted it. 

The branch ethos of having decisions made by managers in situ really suits us. If an opportunity arises, we know who we can talk to and also know that the response will be rapid and considered. 

We have found both Brian and Hamish very helpful and receptive. They both make great effort to understand and support our business and we look forward to a long relationship together."

Angus McMaster & Fraser Campbell
Directors, The Loch Ness Coffee Company Limited

"After trying, and failing, for four weeks to open up a new business account with a well known high street bank, we decided to contact Brian Robson at Handelsbanken. We had heard they provide an old fashioned face to face banking service rather than the faceless at the end of a telephone service most banks seem to be promoting. 

We met Brian at lunchtime to go through the account opening paperwork and had the account open by the end of the same working day. We have had continued contact with Diane at the local branch and are delighted with this high level of personal service. 

As our business grows and develops we know we have established a trusted relationship with Handelsbanken who will be able to assist our firm long into the future."

Allan M Sillars
Director, Watson Wood Financial Planning

"When you have a new business idea it’s hard to make people listen, or to find people who can share your enthusiasm. But that's precisely what the team at Handelsbanken did for us.

Hamish, Brian, John, Diane and Craig all take time to deal with you on a personal level, and have taken the stress out of banking. They take the time to get to know their customers, always look at the bigger picture rather than just ticking boxes, and are an absolute pleasure to deal with.

We would highly recommend the Inverness Handelsbanken Team to everyone, for both business and personal banking. A well-kept secret is that Craig makes the best tea - an essential skill when dealing with customers!"

Wendy and Ali Davidson
Directors, Glendruidh Ltd

"After many years of dealing with separate banks for both business and personal, I was becoming increasingly disillusioned with having to rely on contact centres and phone based apps.

After much deliberation, I decided to go with Handelsbanken in Inverness for both my business and personal accounts and trusted them to provide the hassle free service they promised in terms of transferring all payments across. They were as good as their word and the whole process was complete with no issues at all. They kept me in the loop at all times and if there ever are any queries you have during the switch, you are speaking directly to the local branch who open, hold and service your accounts.

After all the horror stories you hear about switching banks, it could put you off but don't let it. The team at Handelsbanken Inverness take the pain out of the process completely and the ongoing service is genuinely second to none."

Don Campbell, Cert CII
Director, Highland Insurance Brokers Ltd

"We had heard good things about Handelsbanken from articles in the press and when we heard that a branch was going to open in Inverness we made contact. That contact confirmed that Handelsbanken do things differently and provide the support that any business needs, professionally and speedily. The challenge of moving to a new bank is always going to create some issues, but all of these were dealt with without any hassle. 

The main reason for moving to Handelsbanken was to have a personal point of contact and know the person who was managing our account. And for them to know us, rather than just looking at the financials for the company. This is what makes Handelsbanken different from the other high street providers, and we are delighted with the exceptional service and support they provide to us. 

It is a pleasure to do business with them."

Ian Cruden, Managing Director
R&I Cruden Ltd

"Having been in business for 44 years and banking with the same major Bank, we were becoming increasingly disillusioned by the unwanted and unnecessary pressures that were being placed upon us by them.

The welcome that was received from the Inverness team from Handelsbanken was special and reminded us of what the Banking world used to be like in our earlier years of trading. The transfer of our existing bank accounts to Handelsbanken was effortless and made easy by Hamish, Brian, John and Diane and the day to day operations are simple and very secure.

We are delighted with the change and are well satisfied that we are being looked after locally by real people who take an enthusiastic and genuine interest in the present and future well-being of our businesses."

Colin Murray, Managing Director
Limehillock Quarries Ltd
LAS Plant Hire Ltd
Colin Murray Development Ltd
Tannachy Farms

"Having heard nothing but good reports from Swedish relatives, press articles and from Aberdeen customers, I called that branch to open an account but was advised that Handelsbanken’s ‘town spire’ ethos and concentration on local service prevented that possibility. I was therefore delighted when the Inverness branch was established and even more so when I learned that Brian Robson would once again be my business manager. 

The friendly service we have received from Hamish and his entire team has lived up to all our expectations. Nothing is too much trouble and every request is attended to efficiently and extremely promptly. I have also found it to be invaluable to be able to speak to someone you know personally and have them attend to the matter without recourse to a dreaded call centre. 

I would not hesitate to recommend Handelsbanken in Inverness for both business and personal accounts as their customer orientated service is impossible to fault."

Colin Armstrong,  Managing Director
Colin Armstrong Architects

"After banking with the same high street bank for 26 years I found myself disillusioned by the impersonal trend which was developing. Intrigued by the Handelsbanken model and impressed by the published customer satisfaction survey results I felt it was time to give Handelsbanken a try.

Could I hope to receive the sort of personalised service and individually tailored products that many banks used to give? Well I wasn’t disappointed. Banking with Handelsbanken has been like a breath of fresh air. 

The team in Inverness could not have been more helpful. The migration went smoothly and Hamish and Brian were very helpful in setting up the most suitable funding package for our latest hotel development. 

We have received prompt and efficient service where nothing seems too much trouble. I would have no hesitation in recommending Handelsbanken to other businesses."

Kevin Wickman, Director
Wickman Hotels Ltd