Customer testimonials about Norwich Branch

What our customers say about us.

Customer testimonials

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"We were first drawn to Handelsbanken when trying to organise our mortgage for our first house. It was a slightly complex purchase and one that other banks seemed to have the 'computer says no' attitude.

"Handelsbanken was different. Our Individual banking manager, recognised the challenges and individuality of the property and was able to offer a competitive bespoke mortgage, tailored to our needs and not following the 'one size fits all' that so many institutions fall part of. It was great having someone with genuine expertise and experience guiding us through the process and updating us on any important issues or developments as they arose.

"We were so impressed with the service that we transferred our current accounts to Handelsbanken and have since been enjoying a revolutionary banking experience. Professional, personable and easily contactable, the team have been first class. Thank you."

Individual Banking customer

"It has not only been refreshing but a complete joy to move to a bank that has the personal “can do attitude”. Our whole family and two businesses have switched our banking from a major high street bank to Handelsbanken Norwich. 

Their personal attention in arranging the smooth transfer of all our banking was so efficient and we experienced the automatic switching on all our accounts. The process was exceptional and we now experience relationship banking, which was a service we missed with our previous bankers. 

"They have a good working knowledge of our business and the local team deliver excellence of service.".

Corporate and Individual Banking customer 

"We moved to Handelsbanken when the service from our previous bank became very impersonal.

"In the two years we have been with Handelsbanken it has been a breath of fresh air with a first class business attitude and old fashioned personal service. There is always someone at the end of the phone and all the team are extremely helpful and courteous.

"Their advice and working knowledge of our requirements has made for a very happy partnership."

Corporate Banking customer

"Handelsbanken provide a first rate service based on personal relationships. They quickly understood the business and managed the transfer from our previous bank with speed and efficiency. Handelsbanken are genuinely great people to be in banking partnership with as they respond positively and with imagination."

Corporate Banking customer

"The team at Handelsbanken Norwich have always provided a professional and practical service to deliver our banking needs. In particular, we have been impressed by the level of personal service, which is delivered by the local branch and is backed up by a good working knowledge and understanding of our business. Being on first name terms with the Norwich based team makes a real difference to our day to day business banking queries, especially in today's world of centralised back office functions. From a medium to longer term perspective, our Corporate Account Manager is able to assess our on-going business banking needs and make informed decisions based on his knowledge of our business."

Corporate Banking customer

“We very much value the ability to build a relationship with our personal bank manager and with one who knows and understands our financial affairs and aims. We have easily built such a relationship with Samantha English. Our account manager has spent time to get to know us, over many years, and to understand what we and our family want to achieve. She is staggeringly quick to respond and deal with queries and always works out the best solutions for our financial needs. This, coupled with the ease of accessibility with people at the local branch who we know and who know us, hugely simplifies the management of our personal finances and gives us absolute confidence in the service Handelsbanken provide. We have never been so constantly impressed by a professional advisor.”

Individual Banking customer